General Manager

Competencies

• Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.
• Adapts to Change: Communicates the “why” to the team and aligns them with the Green Thumb’s Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
• Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.
• Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
• Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.
• Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serves as role model for fostering an environment where differences are encouraged, valued, and supported.
• Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team’s engagement and professional development.

Responsibilities

• Operations
  • Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
  • Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
  • Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
  • Maintain and enforce cash management handling protocols and daily reconciliation.
  • Manage effective order & expense management processes aligned with store budgets.
  • Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.
• Experience
  • Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
  • Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store.
  • Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
  • Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
  • Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
  • Serve as a liaison to the local community and support community outreach events and initiatives.
• People
  • Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
  • Inspire a culture of engagement and performance through coaching, feedback, and recognition.
  • Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
  • Monitor staffing needs and ensure scheduling practices align to store labor goals.
  • Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
  • Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
  • Regular, dependable attendance and punctuality.
  • Perform other duties as needed.

Qualifications

• Bachelor’s degree or comparable business experience.
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred.
• Inventory control experience is required.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver’s license or state ID.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb.
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.

Working Conditions & Physical Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday):

• Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary.
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely.
• Converse and communicate with individuals and groups of people directly.
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email.
• Prepare patient and/or customer orders by moving and placing products.
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries.
• Move inventory and materials weighing up to 30 pounds independently.
• Position self to move inventory and materials in storage areas.
• Patient and/or customer-facing environment.
• Ability to work outdoors in varying and sometimes adverse weather conditions.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.

Pay

$65,000—$80,000 USD