General Manager

About the role

Green Thumb is seeking a General Manager at RISE Dispensary to lead and inspire a team in delivering exceptional customer experiences and driving results.

Responsibilities

• Deliver direction, oversight, and execution of all dispensary operations.
• Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized in-store promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.
• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store.
• Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

Qualifications

• Bachelor’s degree or equivalent business experience.
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred.
• Inventory control experience is required.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Skills

• Proactive with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.

Additional Requirements

• The ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday).
• Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary.
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely.
• Converse and communicate with individuals and groups of people directly.
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email.
• Prepare patient and/or customer orders by moving and placing products.
• Inspect and receive detailed information, such as patients’ and/or customers’ dates of birth, in-store or online orders, or inquiries.
• Move inventory and materials weighing up to 30 pounds independently.
• Position self to move inventory and materials in storage areas.
• Work in a patient and/or customer-facing environment.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.

Benefits

Our mission is to promote well-being through the power of cannabis. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought.

Pay

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Green Thumb Pay Range $75,000—$85,000 USD