General Manager

About the role

Gracious Hospitality Management is expanding its operations with a new 15,000-square-foot multi-faceted destination at Olayan’s 550 Madison Avenue. Simon Kim, CEO and Founder, will lead operations across three new concepts: an exclusive sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, New York’s second COTE Korean Steakhouse, and an all-day multi-bar and dining concept.

Responsibilities

• Develops and executes sales and profit plans in line with budgetary goals
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools
• Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures
• Oversee ordering, GL management and/or inventory for certain supply categories, as delegated
• Opens and/or closes; completes opening and/or closing checklist, as applicable
• Manages hourly employees in their daily responsibilities, providing clear, effective direction
• Prepares staff schedules
• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back office administration (employee creation, menu management, etc.)
• Conduct Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
• Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards
• Hire, train, supervise, manage, coach, counsel, and evaluate hourly employees
• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions

Qualifications

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English
• Must be reachable by email and able to communicate via phone as well
• Communicates information effectively and efficiently
• Excellent organizational skills and attention to detail
• Possesses a positive, results-oriented, team-player mentality
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
• Knowledge of workplace safety procedures and local Department of Health standards
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
• Working understanding of human resource principles, practices, and procedures
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards
• Ability to effectively train others
• Excellent time management skills with a proven ability to meet deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
• Ability to maintain a positive working relationship with all third-party vendors
• Degree in Hospitality, Culinary Management, or similar subject preferred
• Ability to execute steps of service in adherence with company policy
• Must be of legal age to serve alcohol
• Certification for responsible alcohol service or ability to obtain within 6 months

Physical Demands

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week
• Lift and carry up to 50 pounds
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel
• Frequently utilize the stairs, often while lifting and carrying heavy items
• Occasionally crouch and climb
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing
• Handle heavy equipment and machinery
• Sit or stand for prolonged periods at a desk while working on a computer
• May be asked to travel to visit vendors or different company locations

New York State’s Pay Transparency Law

New York State’s Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities. New York Pay Range: $125,000 - $155,000 USD

Benefits

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off

Equal Employment Opportunity

Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.