General Manager

About The Role

The General Manager at Good Day Farm is a leadership position responsible for overseeing all aspects of the dispensary's operations. This role requires strategic thinking, the ability to drive sales performance, leadership, and a comprehensive understanding of the cannabis industry, including compliance with regulations. This role reports to the Market Manager and is subject to change.

Essential Duties & Responsibilities

• Team and Leadership
  Lead staff training and development, lead all hiring and team management, conduct employee reviews, build staff schedules, and manage overall payroll responsibilities.
  Be a cultural leader for all team members and lead by example to meet company culture goals and expectations.
  Lead staff coaching and set standards of success for every team member by using tools provided: daily huddles, sales goal trackers, promotional calendars, and other resources.
  Lead daily/weekly/monthly communication with all team members, ensuring the staff is apprised of all business and cultural goals.
  Set the example for all behaviors in the dispensary: uniform presentation, positive attitude, driving results, and seeking growth opportunities.
  Champion company goals: Revenue, Expense Management, Product Launches, Customer Service, Operational Excellence.
  Drive employee engagement and morale through known best management practices. Be the leader of choice.
  Drive a culture of accountability in all areas of focus in the dispensary: Business Leadership, Facility Maintenance, Compliance, and Customer Service.
  Monitor and use company communication channels regularly.

• Revenue and KPIs
  Lead in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations.
  Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis, and relate it to your overall store performance.
  Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses.

• Inventory Management and Compliance
  Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes.
  Lead and train all staff in all inventory processes: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products.
  Prioritize shelf stocking and keeping online menus accurate at all times of the day through daily reconciliation, observations, communication with CF stakeholders, and delegation.
  Track and be an expert on all critical stocking needs.
  Be fluent in all METRC and company POS processes related to inventory management.
  Maintain and develop robust communication with local and regional compliance team members to ensure accurate and thorough compliance adherence.
  Update daily/weekly/monthly tools and trackers.

• Customer Experience
  Lead and assist in all customer experience initiatives that build value and loyalty.
  Champion the Good Day Way in all customer-related interactions and experiences through staff training and coaching, visual merchandising, process excellence, and overall accuracy and consistency.
  Be a leader of change in an ever-changing industry.
  Create a sense of community by engaging with customers and providing feedback to leadership on community related opportunities.
  Commit to utilizing technology to enhance customer experience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced.

Minimum Qualifications

• Have at least 2 - 5 years in a leadership position in retail, hospitality, service, or cannabis related industries.
  Must have 2-5 years of experience in CustomerService related work.
  Cannabis industry experience preferred.
  Must be able to clear a background check.
  Must have flexibility in working hours.

Education, Skills, And Abilities

• Bachelor’s Degree or can substitute experience for degree.
  Strong written and verbal communication skills.
  Demonstrated capability in people management and culture building.
  Positive attitude and flexibility.
  Critical thinking and Logic skills.
  Demonstrated experience in cash and inventory management.
  Microsoft Suite experience.
  Dutchie POS experience preferred.
  METRC Seed-to-Sales experience preferred.