General Manager

About the role

The General Manager is a leadership position responsible for overseeing all aspects of the dispensary's operations. This role requires strategic thinking, the ability to drive sales performance, leadership, and a comprehensive understanding of the cannabis industry, including compliance with regulations. This role reports to the Market Manager and is subject to change.

Essential Duties & Responsibilities

• Team and Leadership
  • Lead staff training and development, lead all hiring and team management, conduct employee reviews, build staff schedules, and manage overall payroll responsibilities.
  • Be a cultural leader for all team members and lead by example to meet company culture goals and expectations.
  • Lead staff coaching and set standards of success for every team member by using tools provided: daily huddles, sales goal trackers, promotional calendars, and other resources.
  • Lead daily/weekly/monthly communication with all team members, ensuring the staff is apprised of all business and cultural goals.
  • Set the example for all behaviors in the dispensary: uniform presentation, positive attitude, driving results, and seeking growth opportunities.
  • Champion company goals: Revenue, Expense Management, Product Launches, Customer Service, Operational Excellence.
  • Drive employee engagement and morale through known best management practices. Be the leader of choice.
  • Drive a culture of accountability in all areas of focus in the dispensary: Business Leadership, Facility Maintenance, Compliance, and Customer Service.
  • Monitor and use company communication channels regularly.
• Revenue and KPIs
  • Lead in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations.
  • Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis, and relate it to your overall store performance.
  • Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses.
  • Participate in competitive analysis through competitive shopping within a 30-mile radius of your store, sharing weekly/monthly analysis and suggestions to remain competitive in an ever-changing industry, and be solutions-oriented.
  • Oversee all daily/weekly/monthly inventory processes and reconciliation to ensure accuracy and prevent loss.
• Day-to-Day Leadership
  • Lead in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business.
  • Lead in all management-related responsibilities and day-to-day functions.
  • Manage all store cash flow: till setting, cash handling, and cash depositing, change ordering, reconciliation, safe management, staff tip management and reporting, and all other related cash reporting processes and functions.
  • Lead in the upkeep of the store: supply ordering, cleaning, and general housekeeping practices, as well as any urgent facility-related repairs and needs.
  • Be a front line of maintenance for the facility by actively communicating needs and fixes.
  • Adhere to all company policies and procedures, and stay aware of any changes through constant communication with the Regional Manager.
  • Be a functional expert in all fundamental and enhanced processes and procedures required for the dispensary to operate.
• Inventory Management and Compliance
  • Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes.
  • Lead and train all staff in all inventory processes: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products.
  • Prioritize shelf stocking and keeping online menus accurate at all times of the day through daily reconciliation, observations, communication with CF stakeholders, and delegation.
  • Track and be an expert on all critical stocking needs.
  • Be fluent in all METRC and company POS processes related to inventory management.
  • Maintain and develop robust communication with local and regional compliance team members to ensure accurate and thorough compliance adherence.
  • Update daily/weekly/monthly tools and trackers.
  • Create a culture of compliance and uphold the highest organizational standards in all inventory-related processes and needs.
  • Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising.
  • Effectively communicate the daily/weekly/monthly promotions to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.
  • Effectively communicate the pop-ups and events to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.
  • Lead all Loyalty program-related needs and initiatives with staff and customers, and be a champion of New Customer Loyalty Sign Ups.
• Customer Experience
  • Lead and assist in all customer experience initiatives that build value and loyalty.
  • Champion the Good Day Way in all customer-related interactions and experiences through staff training and coaching, visual merchandising, process excellence, and overall accuracy and consistency.
  • Be a leader of change in an ever-changing industry.
  • Create a sense of community by engaging with customers and providing feedback to leadership on community-related opportunities.
  • Commit to utilizing technology to enhance customer experience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced.
• General
  • Metallother leadership requirements as they are related to high levels of leadership.
  • Be an adaptable leader and have a high level of communication with leadership and store staff alike.
  • Have a direct line of communication with local and regional Cross-Functional partners: HR, Ops, IT, Facilities, and any other CF partner.
  • Be a positive agent of change and progress, and set an example for leaders, peers, and staff alike.

Minimum Qualifications

• Have at least 2 - 5 years in a leadership position in retail, hospitality, service, or cannabis related industries.
• Must have 2-5 years of experience in Customer Service-related work.
• Cannabis industry experience preferred.
• Must be able to clear a background check.
• Must have flexibility in working hours.

Education, Skills, and Abilities

• Bachelor’s Degree, or can substitute experience for degree.
• Strong written and verbal communication skills.
• Demonstrated capability in people management and culture building.
• Positive attitude and flexibility.
• Critical thinking and Logic skills.
• Demonstrated experience in cash and inventory management.
• Microsoft Suite experience.
• Dutchie POS experience preferred.
• METRC Seed-to-Sales experience preferred.