General Manager

About the role

At ACGBBQ, LLC., a licensed franchisee of Sonny’s BBQ, we believe our people—especially our managers—are the key to our success. Our managers are tasked with running the operations to ensure that our guests get that one-of-a-kind experience they have come to know and expect at every Sonny’s location.

Responsibilities

• Assist in the process to hire, train, develop, schedule, and evaluate hourly team members.
• Ensure restaurants have a safe, professional, and engaging atmosphere.
• Serve as the go-to resource for all hourly team members, addressing individual needs and concerns daily.
• Provide clear benchmarks and expectations to assistant managers and hourly team members to ensure smooth shifts.
• Oversee and ensure assistant managers and hourly team members’ performance meets company expectations through constant follow-up and communication.
• Respond to immediate store needs.
• Ensure every guest receives exceptional service and a memorable experience.
• Execute all operations policies, procedures, and programs within the store.
• Report information to the Area Director through plans of action, AOR’s, goals, etc.
• Perform other duties as assigned.

Requirements

• Ability to speak and read English and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of guests or restaurant employees.
• At least two years of restaurant management experience.
• Excellent interpersonal skills.
• Strong time management skills.
• Solid reading, writing, and mathematical skills.
• Proficient in using computers, including Microsoft Office programs.
• Flexibility to work a 50-hour workweek, with additional hours required during peak seasons or business needs.

Physical Demands

Managers regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds.

Benefits

• Monthly bonuses
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401K with 4% matching
• Manager meals
• Vacation benefit: $2,500 a year to take your dream vacation (after one year in management)