General Manager

Job Description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Best Western Plus. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the Best Western Plus. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. This is a Full Time position located in Sharon, MA.

Work Performed

• Lead and manage all aspects of the Best Western Plus operation and deliver results that contribute to the vision and overall success of the Best Western Plus.
• Oversee day-to-day operation of the Best Western Plus and maintain all standards of guest service.
• Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments.
• Interface with guests on a daily basis and resolve any concerns that may arise.
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue.
• Assess and adjust performance throughout the year to stay profitable.
• Ensure adherence to hotel and company policies and/or procedures.
• Cover shifts as needed for associates.
• Facilitate the human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention.
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities).
• Ensure that all local, state, and federal rules and regulations, as well as any Best Western Plus policies and practices, are followed.
• Ensure that each guest experience exceeds expectations.
• Build and maintain working knowledge of restaurant operations.

Requirements

• 5 or more years of experience working in the hospitality field.
• Previous experience in a managerial role overseeing a team, preferably in hospitality.
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates.
• Ability to understand and provide excellent customer service.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Must be responsible and be able to work independently.
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more).
• Ability to stand for long periods of time.
• Ability to lift/push up to 50 lbs.
• Must be able to work onsite at the hotel location.
• Flexible to cover shifts as needed for associates.

Additional Preferred Skills/Qualities

• Strong attention to detail.
• Second language is a plus, preferably Spanish or French.

Compensation

$65,000 to 70,000 Annually

Benefits

• Earned paid time off.
• Employer-contribution medical/dental/vision insurance.
• Optional life insurance.
• Short term/long term disability.
• Optional 401k with employer match.
• Employee discounts at participating hotels.
• Option to sign up for on-demand pay with DailyPay.
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score.

About Best Western Plus

The Inn at Sharon/Foxboro offers a complimentary hot breakfast, is located just 4.3 km from Gillette Stadium, home of the New England Patriots football team. Free WiFi access is available. The Sharon/Foxboro Best Western Plus is non-smoking throughout the property and has a mini-market on-site. Dry cleaning and a 24-hour front desk are also offered.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. You are right for the team if you are: Happy – nice to be around and friendly Humble – willing to learn Helpful – team player, always willing to pitch in, looking for ways to be productive Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.