General Manager

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. Flynn Panera is built on a decentralized business model, where each geographic area is led by a Market Leader. Reporting to the Market Leader are Area Directors, who oversee multiple units and are responsible for the overall functions of the cafes in their areas. Reporting to the Area Directors are General Managers, who lead the day-to-day operations of their cafes, supported by Assistant Managers and Team Managers.

We strive to hire only the best leadership talent. Our leaders within Flynn Panera have over 190+ years of combined experience in the restaurant industry, with 60+ years specifically with Flynn Group. Flynn Group, founded in 1999 by Greg Flynn, is the largest franchise operator in the world, managing a diversified portfolio of iconic brands including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s, and Planet Fitness. Our mission is to be the premier operator within each of these brands, guided by our core values: Care Genuinely for People, Play like a Champion, and Win as One.

About the role

As a General Manager at Flynn Panera, you will lead a team of up to 60 staff members to deliver a top-quality service experience for our guests. This role is ideal for developing your management skills and preparing for advancement within Flynn Panera. You will be responsible for providing outstanding leadership, fostering a profitable environment, and ensuring an exceptional customer experience. Our managers maintain high standards in restaurant cleanliness, sanitation, food quality, and facility management. Warmth is our business—we seek like-minded individuals passionate about fresh food and great people.

Responsibilities

• Demonstrate sustainable long-term success and maintain a profitable business.
• Ensure prompt, friendly service according to company guidelines, achieving customer feedback objectives.
• Direct overall shift activities and employee performance.
• Foster an "Employer of Choice" culture aligned with Flynn Panera values.
• Address and resolve guest complaints immediately.
• Prioritize guest engagement through required table visits per company standards.
• Maintain adequate inventory levels and adjust par levels as needed.
• Ensure product preparation and presentation meet company standards using line checks.
• Oversee and schedule employees to meet sales demands.
• Maintain effective safety and security programs per company and government standards.
• Promote and lead restaurant cleanliness and sanitation in compliance with Ecosure and Health Department standards.
• Perform routine maintenance and report needed repairs to the Area Director.
• Institute preventive maintenance and repairs for the building and equipment.
• Communicate daily with other managers via management logs, shift change meetings, and weekly manager meetings.
• Ensure quality recruitment and referrals of potential management candidates.
• Maintain a trained staff through orientation, training sessions, employee meetings, and policy implementation.
• Develop employees through consistent feedback, one-on-one meetings, and performance reviews.
• Ensure accurate staffing levels using detailed interviews and company guidelines.
• Partner with Area Director and Human Resources for additional staffing support.
• Document and address employee performance issues, involving Area Director and HR as needed.
• Control costs by closely managing the Profit and Loss statement.
• Ensure objectives are met while adhering to company guidelines and cultural values.
• Complete all other assigned duties and responsibilities.

Requirements

• At least 3 years of restaurant management experience.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• "Run It Like You Own It" mentality.
• Degree or equivalent experience in Hospitality or Hotel/Restaurant Management preferred.
• Serve Safe Food Certification is a plus.

Physical Standards

• Mobility required throughout the entire shift (up to 10 hours).
• Standing for extended periods.
• Ability to safely bend, reach, carry, and stoop.
• Ability to safely lift up to 50 lbs. repetitively during a shift.
• Responsibilities must be performed with or without reasonable accommodation.

Benefits

• Competitive salary.
• Profit sharing (varies by market).
• Meal discounts.
• Health benefits.
• 401(k) plan with company match.
• Paid vacation.
• Development opportunities.