General Manager

This franchise is independently owned and operated by a franchisee. Hiring decisions are made by the franchise management.

About the Role

The General Manager (GM) ensures maximum productivity, drives sales, controls expenses and shrinkage, and remains compliant with company procedures. A GM exceeds customer expectations by delivering WOW! Customer service to all FlyLock accounts.

Responsibilities

• Oversees the professional growth and development of all individuals within the office.
• Recruits, hires, and trains a team of highly qualified Service Technicians.
• Motivates FlyLock Technicians to provide WOW! Customer Service.
• Enhances productivity level and markets products to boost sales and profits.
• Assists commercial accounts with selecting merchandise.
• Assists with training and developing FlyLock Technicians as directed.
• Maintains billing records for all accounts.
• Visits commercial accounts to ensure service and deliveries are made as promised.
• Develops new accounts through face-to-face and telephone contact with potential customers.
• Ensures all company policies and loss prevention procedures are followed.
• Maintains a safe working environment, including PPE (Personal Protective Equipment) compliance.
• Ensures appropriate documentation is generated for each sale.
• Complies with safe driving rules and ensures all FlyLock Technicians have approved driver status.
• Properly maintains vehicle(s) and reports vehicle maintenance issues.
• Follows proper accident procedures.
• Provides feedback regarding FlyLock Technicians’ performance to the owner.
• Addresses commercial customer concerns and resolves them with a goal of turning complaints into compliments.
• Processes returns and reconciles accounts.
• Communicates FlyLock Technicians’ issues and concerns to the owner in a timely and confidential manner.
• Adheres to and ensures FlyLock Technicians follow FlyLock’s dress code standards.
• Directs and oversees the work of one or more Service Technicians performing locksmithing and security solutions work.
• Assures quality customer service.
• Performs locksmithing and security solutions work to supplement service needs when necessary.
• Develops and executes marketing programs to grow referral source relationships for new business.
• Provides support in bidding potential job opportunities by performing site visits, completing assessments, and entering information into the Flight Control System.
• Oversees accounting functions (invoice approval, job contracts and budgets for large jobs, billings to customers, etc.).
• Ensures all appointments, customers, and partner information is properly entered into the company software program.
• Assures timely collection of accounts receivable.
• Manages operating budget including sales as well as fixed & variable costs within acceptable levels.
• Oversees company vehicle maintenance program.
• Performs other related duties as required.

Requirements

• Minimum of 2 years experience in the locksmith, security solutions, or other skilled trades or comparable experience or training.
• Effective leadership and communication skills.
• Strong decision-making ability.
• Ability to foster and maintain a positive environment that develops and engages their team and generates sales.
• Detail-oriented and organized.
• Good relationship-building skills with a diverse population including customers, partners, technicians, and all other company employees.
• Good written and verbal communication skills.
• Ability to manage multiple functions at the same time and maintain good organizational skills.
• Able to work with minimal supervision, both individually and as part of a team.
• Ability to work all hours the business is open.
• Ability to meet physical job aspects as listed on Essential Job Functions with or without reasonable accommodation.
• Excellent project management skills.
• Ability to effectively manage third-party vendors.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Working knowledge of CRM systems such as SalesForce.
• Ability to drive in compliance with company vehicle policy.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch, and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Ability to withstand external weather conditions year-round.

Benefits

• Competitive wages
• Tools provided
• Uniforms provided
• Company vehicle
• Paid training
• Flexibility
• Career advancement opportunities
• Growing industry