General Manager

Position Overview

The General Manager is accountable for the overall store experience, employee experience, operations, and results. Our ideal candidate is entrepreneurial, passionate, and a proven leader. With experience managing retail businesses, the General Manager can build and motivate a team of outgoing, results-oriented sales staff. By building strong customer relationships and growing the reputation of our brand, you know what it takes to improve the store’s performance.

Requirements

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal.
• Lead and inspire team members to continuously grow, learn, and evolve personally and professionally.
• Build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers.
• Lead by example, setting the highest standards of professionalism, accountability, and integrity for the entire team.
• Develop and execute strategic plans to drive revenue growth, enhance customer satisfaction, and position the dispensary as a leader in the cannabis industry.
• Oversee all aspects of the business operations, ensuring seamless execution of sales, inventory management, compliance, and customer service.
• Champion a customer-first mentality, ensuring that every customer receives an unparalleled experience that exceeds their expectations.
• Maintain strict adherence to local and state regulations, maintaining the highest standards of legal and ethical conduct in all dispensary activities.
• Cultivate a high performing team through training, mentorship, and ongoing professional development, while fostering adaptability and resilience in a rapidly changing environment.
• Manage budgeting, financial reporting, and cost control measures to drive profitability and sustainable business growth.
• Prioritize the health and safety of both customers and staff by enforcing sanitation protocols and security measures.
• Mediate conflict, address complex issues, and make decisions in high-pressure situations.
• Contribute to growth and staff motivation through minimum turnover; retain high level candidates.
• Implement efficient staff scheduling practices to ensure optimal coverage, resource allocations, and operational excellence.
• Implement rigorous inventory control measures to minimize shrinkage, maintain accurate stock levels, and uphold inventory integrity.
• Comply with all HR (Human Resources) policies and employee handbook; maintain detailed documentation of all HR processes.
• Oversee all areas of the store architecture and delegate accordingly.
• Attend weekly trainings to be equipped to turnkey training materials to Assistant Managers in manager meetings; meetings must be led in an engaging and influential way to energize the management team members.
• Partner with Assistant Managers to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow.

Qualifications

• Minimum 21 years of age.
• 3-5 years of retail/hospitality management experience.
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) & comfortability with various software and databases.
• Comfortable working variable shifts, including evenings, weekends, and holidays; must be able to be on call to respond to the needs of the store.

Schedule

• Be in office/on-site up to fifty (50) hours per week depending on business needs.
• 3 closing shifts a week (1 must be Friday or Saturday).
• Mandatory District meetings are held for 1.5 hour every Mondays or Tuesdays.
• Mandatory Store meetings are held for 1.25 hour every Tuesdays or Wednesdays.