General Manager

About the role

Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.

Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.

Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.

Ensures the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.

Coincides with current operations game plans and company initiatives in a profitable and timely manner.

Accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.

Accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers.

Actively participates in Local Restaurant Marketing in local trade area.

Implements and promotes all Public Safety Foundation initiatives.

Maintains awareness and participation in community affairs to take advantage of sales and public relations opportunities.

Represents Firehouse Subs® in a professional, positive manner at all times.

Communicates effectively to GM/Owner any and all issues that may impact our business.

Maintains restaurant equipment in full working order and communicates problems immediately to Owner.

Able to work on their feet for up to 13 hours at a time.

Able to lift up to 50 lbs.

Any other duties assigned by the Owner.

Responsibilities

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
• Ensures the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
• Coincides with current operations game plans and company initiatives in a profitable and timely manner.
• Accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
• Accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers.
• Actively participates in Local Restaurant Marketing in local trade area.
• Implements and promotes all Public Safety Foundation initiatives.
• Maintains awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to GM/Owner any and all issues that may impact our business.
• Maintains restaurant equipment in full working order and communicates problems immediately to Owner.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by the Owner.

Qualifications

• Passion for hearty and flavorful food, heartfelt service, and public safety.
• Experience in a fast-paced, customer-facing environment.
• Strong leadership and communication skills.
• Ability to manage multiple tasks and priorities.
• Knowledge of local, state, and federal regulations.
• Understanding of Firehouse Subs® Policies and Procedures.
• Ability to train and develop staff.
• Experience with local marketing and community engagement.
• Ability to maintain equipment and communicate issues promptly.