General Manager

Job Summary

The General Manager is responsible for the overall leadership, operation, and financial success of the hotel. This position oversees all aspects of daily operations, ensuring exceptional guest service, high associate engagement, compliance with brand and company standards, and achievement of revenue and profitability goals. The General Manager provides strategic direction while remaining actively involved in the day-to-day operation of the property, maintaining a visible presence throughout the hotel and serving as the primary leader for all associates.

Key responsibilities

• Drive revenue through effective sales, pricing, and yield management strategies
• Control labor and operating expenses
• Develop and coach department leaders and associates
• Ensure the hotel is properly staffed and maintained
• Oversee safety, security, and emergency procedures
• Foster a culture of accountability, teamwork, and continuous improvement

Job Qualifications

• Minimum of 3 years of hotel operations experience, including at least 2 years in a management role
• Willing to work 50+ hours per week, including weekends and holidays as business needs require
• Strong leadership, coaching, and team-building abilities
• Proven ability to drive revenue, maximize profitability, and manage labor and operating expenses
• Excellent communication, organizational, and problem-solving skills
• Professional appearance and demeanor with a high level of integrity and accountability
• Ability to effectively motivate, train, and develop associates while fostering a positive work environment
• Strong financial acumen with experience managing budgets, financial statements, and performance metrics
• Knowledge of revenue management, sales strategies, and hotel operations
• Ability to handle emergencies, maintain operational compliance, and ensure adherence to company and brand standards

Performance Metrics

• RevPAR
• STR Index
• Guest satisfaction (Medallia)
• Associate satisfaction
• Overall financial results

Salary Range

This is a full-time, salaried position with an annual salary range of $71,000 to $89,000, depending on experience, qualifications, and overall fit for the role.

Company Information

This company is an equal opportunity employer.