General Manager

About the role

This is a fully onsite General Manager position responsible for overseeing the overall operations, team performance, and business results across multiple locations. The role offers a base salary range of $85,000 to $95,000, along with an incentive bonus plan tied to site performance. This position is not remote or hybrid and requires regular onsite presence across the assigned locations.

Responsibilities

• Oversee overall operations, team performance, and business results across multiple locations.
• Take full ownership of all aspects of your portfolio's daily operations, including full P&L responsibility to facilitate market growth.
• Achieve or exceed budgeted sales and profit levels.
• Review financial results against monthly and quarterly budget goals to ensure efficient operations and keep expenditures within budgeted guidelines.
• Take a proactive approach to correct any deviation from financial budgets and performance.
• Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution.
• Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
• Facilitate weekly managers meetings to review staffing, development, and training needs and discuss operating and sales plans, objectives, and results.
• Proactively recruit, hire, train, and retain staff in accordance with company standards, programs, and materials.
• Write and conduct timely performance reviews, create individual development plans, and provide regular follow‑up to ensure goal completion.
• Provide ongoing follow‑up, training, and coaching to assist team members in achieving developmental objectives.
• Manage merchandise and property inventory for each location within the designated portfolio.
• Influence and manage relationships with vendors to ensure effective partnership in addressing location or customer needs.
• Ensure compliance with workplace health and safety standards and plans.
• Select and purchase all necessary materials for operations within budgetary guidelines using approved vendors.

Qualifications

• Bachelor’s degree in business or related field; or equivalent professional experience.
• Minimum five (5) years of experience in management and personnel supervision.
• Prior experience with client‑facing service operations, with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines.
• General understanding of basic accounting principles, specifically budgeting procedures.
• Previous cemetery/funeral home management experience is strongly preferred.
• Must possess a valid driver’s license and access to a personal vehicle; mileage reimbursement is provided for travel associated with job duties.

Skills

• Compassion – Genuinely cares about people; is concerned about their work and non‑work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values – Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values