General Manager

About the role

The General Manager (GM) oversees financial performance, operational excellence, and resident satisfaction across a portfolio of properties. Reporting directly to the Director, the GM manages a team of managers, specialists, and maintenance staff, ensuring compliance with company standards and regulatory requirements.

Responsibilities

• Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Promotes a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Leads and manages responses to portfolio customer sentiment surveys and external reviews within the company’s expectations, maintaining and enhancing the portfolio’s online reputation.
• Oversees all aspects of the resident experience—including communication, relocations, leasing, events, service requests, and community upkeep—ensuring a seamless, high-quality experience from tour to move-out.
• Partners with Maintenance Supervisors and Operations Coordinators to ensure Essex standards are upheld through oversight of purchase order compliance, work orders, unit turns, curb appeal, vendor and inventory management, asset project management, and the resident move-in experience are within the company expectations.
• Supports new initiatives and project rollouts in partnership with cross-functional teams, including Sourcing and Procurement, Facilities, and Construction Execution, to ensure successful implementation and operational alignment.
• Ensures compliance with Fair Housing, Landlord-Tenant regulations, OSHA, and company policies.
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Demonstrates the ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.

Requirements

• High school diploma or GED equivalent is required or a bachelor’s degree (BA/BS) from 4-year college or university is preferred.
• 5+ years of community management experience with 2+ years of supervisory experience.

Qualifications

• Work is primarily conducted in an office setting and onsite with physical inspections of turns and asset quality that require a moderate amount of walking, standing and stair use.
• Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Excellent verbal and written communication and customer service skills.
• Ability to create, compose, and edit written material.

Skills

• Ability to respond effectively to sensitive issues.
• Ability to write reports, manuals, speeches, and articles using a distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups.
• Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Intermediate analytical and quantitative skills.

Benefits

• Competitive salaries with a range of $107,000.00 - $135,000.00 per year.
• Eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20%.

Pay

• New hires generally start between $107,000.00 - $135,000.00 per year.

Schedule

• This is a full-time, on-site position.
• Must be able to work weekends or after hours on rare occasions if there is a business need or emergency.
• Working at Essex is not a destination. It is a journey where you can confidently build your career.