General Manager

About the role

The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.

Responsibilities

• Set a standard of conscientiously hiring, training, developing, and retaining employees
• Continuously develop self and team
• Inspire and create a positive environment
• Communicate regularly with team, providing positive and constructive feedback, and hold quarterly team meetings
• Create timely and complete schedules, taking the business and employees' needs into consideration
• Complete payroll accurately and submit it within the proper time frame
• Model hospitality and be in service to the customer
• Absolutely resolve customer concerns and always look for ways to make the experience better
• Maintain a high level of knowledge about all products, including ingredients, quality consistency positioning, and signage, with the ability to answer questions from staff or customers
• Complete required inventories and accurate ordering in the proper time frame
• Manage the store's financial performance and costs, including accurate cash controls and product ordering
• Complete the weekly financial corporate requirements accurately and in a timely manner
• Be relentless in finding ways to drive sales and create new customers
• Monitor Key Performance Indicators and always look for areas to improve

Qualifications and Requirements

• Demonstrates a passion for coffee and inspires it in others
• Management experience in specialty coffee, retail, hospitality, and/or customer service is required
• Experience managing a profitable & operationally sound single café/restaurant preferred
• Maintains current state-issued SERVSafe Manager Certificate
• Experience recruiting, hiring, and managing staff
• Strong leadership skills with professional maturity
• Prowess in understanding and executing an organization’s goals and objectives
• Enjoys working on a team and collaborating as a team player
• Leadership, relationship, team building, and conflict management skills
• Excellent interpersonal and communication skills - both oral and written
• Ability to work in a fast-paced environment, manage competing priorities and meet deadlines
• Experience reviewing financial reports and meeting budgets
• Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
• Experience leading change, dealing with ambiguity, and prioritizing in a fast-paced environment
• Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills