General Manager
Position Purpose
Develop a team that delivers exceptional customer experience and hits business objectives.
Responsibilities
- Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
- Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
- Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
- Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
- Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
Qualifications
- 2 years of sales management experience.
- 3-4 years of customer service experience.
- Prior experience or strong interest in the fitness industry.
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Excellent MS Office skills.
Requirements
- Must successfully pass background check.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
Pay and Benefits
Salary Pay Range: $65,000 - $70,000 USD
Benefits and Perks: A highly energetic and collaborative team, a management team that cares about your professional development, free membership for you and plus one family member, discounted Personal Training, and merchandise – including supplements, employee referral program, daily Pay offered, competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered, 401(k) + Company matching, personal education growth options with Sophia Learning.
Company Information
About EōS Fitness: EōS Fitness is bold, upbeat, and motivating. Our employees know how to rise to a challenge and handle it head on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Contact Information
To view more information on our CCPA policy, click HERE.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking HERE.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182.
To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.