General Manager

About the Role

The General Manager provides leadership and direction to theater operations to ensure all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

Responsibilities

• Manage and oversee employees in crew operations, ensuring outstanding customer service by consistently exceeding guest expectations.
• Oversee day-to-day theater operations to maintain efficiency and profitability standards.
• Respond to guest comments while educating and empowering employees to maintain high guest satisfaction and quality.
• Collaborate with Marketing and Finance on production-related content and sales strategies to increase revenue and meet operational objectives.
• Manage human resource functions, including recruitment, selection, orientation, training, scheduling, and performance management.
• Monitor and report profit and loss findings to identify coaching opportunities and ensure operational objectives are met.
• Enforce safety, sanitary practices, and maintenance to comply with company policies, federal/state/local laws, and health inspection standards.
• Carry out supervisory responsibilities, including interviewing, hiring, training, assigning work, appraising performance, and addressing complaints.
• Other duties as assigned.

Competencies

• Communication: Expresses ideas verbally and in writing; exhibits strong listening skills; keeps others informed; uses appropriate communication methods.
• Leadership: Inspires and motivates others; influences actions and opinions; accepts feedback; recognizes contributions.
• Organizational Support: Follows policies and procedures; completes administrative tasks on time; supports organizational goals and values.
• Adaptability: Adapts to changes in the work environment; manages competing demands; adjusts methods as needed.
• Business Acumen: Understands business implications of decisions; focuses on profitability; demonstrates market knowledge.
• Quality: Demonstrates accuracy and thoroughness; seeks improvement; applies feedback; ensures high-quality work.

Requirements

• Bachelor’s degree from a four-year college or university, preferably in Hospitality Management, or equivalent experience.
• Two to three years of management experience in a theater or retail environment.
• Strong Microsoft Office skills.

Performance Expectations

• Theater operations are performed efficiently, accurately, and in accordance with policies and standards.
• Profit and loss budgets meet projected operating expectations.
• Guest service levels meet or exceed expectations; problems are resolved promptly and courteously.
• Strong working relationships exist with team members and management.
• Company sales goals are consistently met, and promotions are supported.

Physical Demands

• Regularly required to stand, walk, use hands, reach with arms, talk, and hear.
• Frequently required to stoop, kneel, crouch, crawl, and taste or smell.
• Occasionally required to sit, climb, or balance.
• Must regularly lift and/or move up to 50 pounds.
• Specific vision abilities include close and distance vision and the ability to adjust focus.

Work hours may exceed 50 hours per week.

Work Environment

The work environment is moderately loud, with reasonable accommodations available for individuals with disabilities.