General Manager

About the role

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

This role is designed for proven leaders who are ready to take the next step into dealership operations and business leadership. As General Manager, you will oversee overall store performance, including sales, customer experience, team development, and operational execution.

Responsibilities

• Lead overall dealership performance with a focus on sales growth, profitability, customer satisfaction, and operational excellence.
• Drive sales volume and profitability objectives utilizing all sales channels in a continually changing environment.
• Execute company-wide initiatives, strategies, and marketing programs to maximize business results and meet or exceed dealership goals.
• Coach and develop high-performing teams while creating a culture of accountability and growth.
• Provide leadership and direction across dealership operations to ensure an outstanding customer experience.
• Conduct regular team meetings focused on performance, communication, and continuous improvement.
• Analyze business trends, identify opportunities, and implement strategies to improve dealership performance.

Requirements

• Proactive leadership: Take initiative, lead confidently, and assume ownership of the business without waiting to be directed.
• Drive and adaptability: Bring forward new ideas, remain open to learning, and adapt in a fast-changing environment.
• Sound judgment: Make thoughtful, informed decisions by gathering facts, weighing options, and acting with confidence.
• Strong communication skills: Communicate clearly and effectively, both verbally and in writing, with team members, leaders, and a variety of audiences.
• Critical thinking: Evaluate ideas carefully, ask thoughtful questions, and challenge assumptions when needed.
• Active listening: Seek to understand first and listen with intention rather than simply listening to respond.
• Attention to detail: Maintain a high standard of accuracy and follow-through in every aspect of the role.
• Composure under pressure: Stay level-headed and professional when navigating difficult situations.
• Collaborative mindset: Thrive in a high-performing team environment and contribute to shared success.

Qualifications

• High school diploma or equivalent required; college degree preferred
• 5+ years of leadership or management experience
• General Manager, Retail Manager, Multi-Unit Manager, or other operational leadership experience preferred
• Strong leadership, communication, and team development skills
• Demonstrated ability to drive sales performance and operational results

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Consistent Work Schedule
• Monthly bonus share, sales contests, and other perks
• World Class Training and Development
• Paid Time Off