General Manager

Our client, a highly successful and growing leader in the Industrial Distribution and Manufacturing sector, is seeking a General Manager to lead the overall performance of their London operation. This is a true business leadership role with full responsibility for branch operations, profitability, inventory management, customer satisfaction, employee development, and strategic growth.

Responsibilities

• Operational Leadership & Business Performance
  • Lead all day-to-day branch operations, ensuring a safe, efficient, and customer-focused environment.
  • Drive operational excellence through process improvement, workflow optimization, and performance management.
  • Establish, monitor, and improve key operational metrics related to inventory accuracy, order fulfillment, delivery performance, productivity, and customer satisfaction.
  • Develop and execute strategic initiatives that support long-term growth, profitability, and operational scalability.
  • Foster a culture of accountability, teamwork, continuous improvement, and operational discipline.
  • Partner with senior leadership to establish branch objectives, growth strategies, and operational priorities.
• Financial Management
  • Maintain full P&L responsibility for the branch and drive overall business performance.
  • Develop annual operating budgets and monitor results against key financial targets.
  • Analyze financial and operational data to identify opportunities for increased profitability and improved efficiency.
  • Implement cost-control measures while maintaining exceptional service levels and operational effectiveness.
  • Develop both short- and long-term business plans to support sustainable growth.
• Inventory & Supply Chain Management
  • Oversee inventory strategy, procurement, replenishment, and warehouse management to ensure optimal stock levels and product availability.
  • Collaborate with sales and purchasing teams to establish effective inventory planning, min/max levels, and forecasting strategies.
  • Drive inventory accuracy and working capital efficiency while ensuring customer demand is consistently met.
  • Ensure timely procurement and delivery of inventory while maintaining strong supplier relationships.
• Sales & Customer Experience
  • Support and coach inside and outside sales teams to achieve growth objectives and maximize customer retention.
  • Work collaboratively with the sales team to identify market opportunities, improve customer engagement, and drive revenue growth.
  • Maintain strong relationships with key customers and serve as the face of the organization within the local market.
  • Champion a customer-first culture focused on service excellence, responsiveness, and long-term partnerships.
• Leadership & Team Development
  • Recruit, develop, mentor, and retain top talent across all functional areas of the branch.
  • Build a high-performance culture through coaching, accountability, and employee engagement.
  • Lead by example and create an environment where employees are empowered to contribute to the success of the business.
  • Promote and maintain a strong commitment to workplace safety and operational best practices.

Requirements

• 5+ years of senior management experience within Industrial Distribution, Manufacturing, Wholesale Distribution, or a related industry.
• Demonstrated success leading branch operations with full P&L accountability.
• Strong operational leadership experience, including warehouse management, inventory control, procurement, logistics, and process improvement.
• Proven ability to build, coach, and develop high-performing teams.
• Strong business acumen with the ability to analyze financial and operational metrics to drive decision-making.
• Exceptional communication, leadership, and relationship-building skills.
• A proactive, results-oriented leader who is comfortable rolling up their sleeves and leading from the front.

Benefits

• Competitive base salary
• Uncapped bonus opportunity
• Car allowance
• Comprehensive health benefits
• 401K matching program
• Clear path for future growth within the organization