General Manager

Position Overview

Dairy Queen - General Manager
Job Id: 309
# of Openings: 1

Business Planning

• Execute the restaurant's business plan as directed by the District Manager (DM), seeking guidance and coaching from the owner and DM.
• Analyze and take corrective action on issues affecting the Store's profit and loss (P&L) to optimize sales and profit.
• Maintain inventory levels and adjust labor accordingly based on projected restaurant demand changes throughout the year.
• Ensure adherence to cash control and security procedures.
• Understand and manage the financial implications of workers' compensation claims.
• Develop and implement strategies to increase average meal checks and the frequency of Fan visits.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish and maintain standards for managing customer concerns and complaints.
• Promptly and appropriately address customer complaints to resolve issues and convert dissatisfied customers into return Fans.
• Build and maintain relationships with return or preferred patrons.
• Assist the DM with hiring, training, coaching, and developing shift leads and crew members to build a highly skilled and productive team.
• Provide thorough training and new hire orientations, clearly communicating job expectations and providing ongoing feedback.
• Monitor employee performance and job contributions, fostering a positive working climate.

Role Model and Enforce Policies

• Model and enforce policies and procedures within the restaurant.
• At a minimum, have a basic understanding of preparing hourly employee schedules to meet staffing requirements for each day part and seasonal demands, as determined by the DM.
• Ideally, be able to perform this task for review and approval by the DM.