General Manager

Job Responsibilities

• Manage day-to-day operations of Service and Install Departments.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure proper execution.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure install projects are completed timely, below budget, and to the satisfaction of the customer.
• Participate in the annual budgeting process for the Departments and the plan to execute.
• Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly, and yearly performance reviews.
• Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and actions.
• Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
• Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance of great customer service and actively coaching it, (2) consistently recognizing employees who deliver great customer service, (3) quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
• Evaluate and make suggestions to improve operational processes and procedures.
• Assist with hiring, training, and developing new employees.
• Leading effective field force meetings.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization.
• Possess a Valid Driver’s License.
• Possess an ability for technical applications, mechanical systems, and problem solving.
• Experience conducting meetings with exempt and non-exempt personnel.
• Experience hiring, training, developing, and conducting annual performance reviews.
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service.
• Travel on occasion to customer job sites and quarterly for senior management meetings.