General Manager

About the role

The ideal Restaurant Manager is enthusiastic, results-driven, and knows how to get the most out of their team to create an Amazing Customer Service environment. They must feel comfortable building a team.

Responsibilities

• Motivates a group of people to act towards achieving a common goal.
• Possesses the combination of personality and leadership skills that makes others want to follow their direction.
• Sets the tone for the restaurant and customer service environment.
• Builds sales and controls costs to deliver optimum business results for a single McDonald's restaurant.
• Develops and executes store marketing plans to maximize sales potential within the community.
• Executes new products and procedures in the restaurant.
• Executes at a high level in managing expenses and meets budgeted targets.
• Uses proper security and safety measures at all times.
• Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation, and ensures food safety is a top priority.
• Manages planned maintenance of equipment to ensure optimal productivity and quality.
• Accurately projects, measures, and controls all P&L line items, e.g., food, labor, etc.
• Measures external customer satisfaction and executes a plan to improve their satisfaction with their McDonald's experience and increase their loyalty.
• Effectively schedules to build the business on all day parts.
• Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
• Ensures all security procedures are executed.
• Recruits, selects, develops, and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
• Plans and conducts leadership team meetings.
• Completes and presents performance appraisals based on defined goals and objectives for all restaurant team members in a timely manner.
• Knows, enforces, and educates crew on all appropriate policies, labor laws, security, and safety procedures.
• Models performance standards for all crew stations and maintenance.
• Works in a unit-producing capacity as needed.
• Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty, satisfaction, and pride with the McDonald's experience.
• Manages the development and training of crew and shift management employees, including interviewing applicants for crew and management positions.
• Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next manager to help prepare him/her to run a great shift, too.
• Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Qualifications

Experience Level: 3 years

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.