General Manager

About the role

The ideal Restaurant Manager is enthusiastic, results-driven and knows how to get the most out of their team to create an Amazing Customer Service environment. They must feel comfortable building a team. They recruit, leads and develops people to execute outstanding Quality, Service, Cleanliness & Value, builds sales and controls costs to deliver optimum business results for a single McDonalds restaurant. Key customers include all levels of the team and our Guests/Customers.

Responsibilities

• Motivate a group of people to act towards achieving a common goal; set the tone for the restaurant and customer service environment; role model values and behaviors consistent with Company culture.
• Develop and execute store (local store) marketing plans to maximize sales potential within the community; ensure systems and routines are in place to improve sales and transactions; push the team with targets and hold the team accountable.
• Conduct in-restaurant implementation of new products and procedures; effectively execute national and co-op promotions to maximize sales potential.
• Manage expenses and meet budgeted targets; use proper security and safety measures at all times.
• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation; ensure food safety is a top priority daily.
• Manage planned maintenance of equipment to ensure optimal productivity and quality.
• Accurately project, measure and control all P&L line items (e.g., food, labor); measure external customer satisfaction and execute plans to improve satisfaction and increase loyalty.
• Effectively schedule to build the business on all day parts.
• Maintain all physical plant aspects of the restaurant, including landscaping, building, equipment; ensure all security procedures are executed.
• Recruit, select, develop and retain an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction; plan and conduct leadership team meetings.
• Complete and present performance appraisals based on defined goals and objectives for all restaurant team members in a timely manner.
• Know, enforce, and educate crew on all appropriate policies, labor laws, security and safety procedures; model performance standards for all crew stations and maintenance.
• Work in a unit-producing capacity as needed; execute a plan based on employee commitment measurement to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.
• Manage the development and training of crew and shift management employees, including interviewing applicants for crew and management positions.
• Perform a variety of tasks such as planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next manager to help prepare him/her to run a great shift.
• Be responsible for meeting targets during shifts and helping assigned departments meet their goals; may be responsible for Food Safety, Internal Communication, Inventory Management, Daily Maintenance and Cleanliness, Managing Team, Quality Food Production, Exceptional Customer Service, Safety and Security, Scheduling, Training.

Requirements

• Minimum 3 years of relevant experience.

Skills

• Leadership and motivational abilities.
• Ability to build and develop teams.
• Strong sales, guest count, and profitability focus.
• Expense control and budget management.
• Knowledge of food safety, quality, cleanliness, and sanitation standards.
• Scheduling and labor management.
• Security and safety procedure enforcement.
• Training and development expertise.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Pay

$40,000.00 - $65,000.00 per year