GENERAL MANAGER

Responsibilities

• Oversee day to day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building
• Continuous inspection of restaurant for cleanliness and readiness, ensuring that duties and tasks are being performed correctly
• Performs work of other team members as needed, leading by example and following standards strictly
• Conducts quality checks and follows company procedures for documentation throughout the day including but not limited to food and drink accuracy
• Maintains optimal staffing levels in the restaurant by performing effective scheduling, following deployment procedures to match roles with skill sets, and driving the store training process to create a versatile team
• Manage the overall scheduling and payroll process: write schedules, manage schedule requests, verify hours worked and approve bi-weekly payroll
• Maintain employee files and comply with applicable laws
• Approve time and tip reporting for payroll hours
• Conduct inventory and ordering, and outside shopping
• Field applications, conducts interviews/on-boarding
• Address performance related issues and report to DM and/or LT, and conduct team member performance reviews and evaluations
• Reconcile daily audits and receipts, overseeing sales, comps, voids, employee food, conducting blind drops
• Deposit drops with compliant cash handling procedures
• Addresses customer complaints and reports to DM and/or LT, performs table touches to ensure order accuracy, food quality, and guest satisfaction
• Field equipment maintenance and service
• Oversee process and follow up for catering inquiries
• Use and implement all company methods, systems and processes
• Regular and predictable attendance: The scheduled working hours for this position are Sunday – Saturday from 5:30am to 5:30pm

Requirements

• 21+ years of age
• High school graduate
• 3 – 5 years restaurant management experience, with at least 2 years as a general manager
• Prior supervisory/leadership experience is a plus
• Able to maintain a clean, safe and hostile free environment
• Dependable, honest, trustworthy, possesses integrity
• Courteous and enthusiastic
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Demonstrate ability to handle multiple projects simultaneously
• Able to establish priorities for self and others
• Able to multitask efficiently
• Successful completion of Manager in Training Program
• Proficient on Aloha POS
• Proficient in Microsoft Excel

Physical Demands

• Lifting + Carrying: Weight Frequency Objects
• 1-10 lbs. Continuously
• Food items, kitchen utensils, paper goods, office items
• 11-20 lbs. Occasionally
• Iced tea pots, food, produce
• 21-35 lbs. Occasionally
• Bulk food items, produce
• 36-50 lbs. Rarely
• Bundle of paper bags, cleaning supplies
• 51-75 lbs. Never
• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Bending: Occasionally
• Squatting: Rarely
• Kneeling: Rarely
• Crawling: Rarely
• Climbing: Occasionally
• Reaching: Frequently
• Grasping: Continuously