General Manager

About the role

Culligan is seeking an experienced General Manager to oversee our business operations at the store branches.

Responsibilities

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
• Adhere to and enforce all company safety guidelines; Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims
• Protect and manage branch assets effectively
• Foster a team culture by recognizing and motivating branch personnel
• Prepare accurate business forecasts and budgets
• Oversee branch payables, inventory, and receivables
• Personally, responds to difficult customer inquiries and/or unusual situations
• Manage the efficient routing of deliveries and service calls
• Execute program(s) to meet/exceed the sales plan
• Maintain awareness of local competition and using market trends to inform strategic decisions and improve competitive positioning
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
• Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
• May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training
• Optimize branch efficiency by consolidating/automating job duties wherever possible

Qualifications

• Four-year degree in Sales, Marketing, Management, or a related field is preferred
• Direct responsibility for P&L performance, including revenue, costs, and margins
• Proven ability to lead, coach, and develop high-performing teams
• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work with all levels of management
• Ability to generate sales growth. Strong sales generation ability and financial performance
• Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
• Strong analytical and strategic thinking skills
• Proficient in Microsoft Office

Skills

• Resourcefulness
• Customer Focus
• Team Player
• Passion
• Integrity
• Organizational/Planning
• Communication
• Analytical
• Judgment/Decision Making
• Detail Oriented
• Target Salary Range: $100,000 – $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan

Benefits

• Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k)