General Manager

About the role

Sahling Kenworth is seeking a talented individual for the General Manager role. This position is ideal for someone with previous experience in heavy-duty truck sales and supervisory roles, strong management and leadership skills, and effective communication abilities. This is a great opportunity to join a progressive work environment and a growing dealer group.

Responsibilities

• Overall responsibility for the Branch location, including maintaining a high level of customer satisfaction with the dealership.
• Establishes and meets new and used truck sales and profit targets.
• Fosters effective and timely communication between all Branch departments.
• Hires and trains a new and used sales force to meet Branch sales and profit goals.
• Handles all sales activities for designated "House" accounts.
• Markets trucks aggressively throughout the Branch's assigned territory.
• Evaluates truck sales departments’ performance against target goals and standards and takes corrective action as needed.
• Analyzes the truck market and develops or revises sales and marketing plans to capitalize on current conditions.
• Establishes and fosters relationships with key outside businesses, including PACCAR, financial institutions, and vendors.
• Assigns and manages truck sales territories in alignment with company goals and policies.
• Addresses personnel issues for the Truck Sales Department, including performance appraisals, improvement plans, and disciplinary action.
• Facilitates customer relations by addressing concerns and mediating solutions between all parties involved.
• Schedules and facilitates weekly meetings with new and used truck department managers and staff.
• Coordinates with the factory regarding new truck orders and informs sales staff and customers as appropriate.
• Reviews and approves all new truck sales deals and authorizes credits and chargebacks.
• Examines and approves all F&I contracts to ensure profitability and effective program utilization.
• Follows up and collects vendor credits and allowances in a timely manner.
• Trains and appraises sales staff to ensure productivity and adherence to company goals.
• Serves as Team Leader for the Branch Operating Team with final authority on all team decisions.
• Provides management information to the Executive Committee, including truck sales forecasts and market trends.
• Establishes financial and operating objectives for new and used truck sales in the Branch.
• Prepares operating and capital budgets for the Branch Truck Sales department, reviews regularly, and takes corrective action as needed.
• Interviews and hires new and used sales staff and makes recommendations to the Executive Committee on hiring department managers.

Qualifications

• Two or four-year technical degree preferred.
• Minimum of 10 years of experience in the heavy-duty transportation industry, with at least 5 years in a supervisory role.
• Demonstrated written and verbal communication skills.
• Management skills, including strategic plan development, decision-making, and program implementation.
• Supervisory skills, including coaching, training, and motivating subordinates to meet department goals.
• Ability to demonstrate extensive product knowledge to assist customers and sales staff with purchase decisions.
• Ability to prioritize and process multiple projects simultaneously.
• Ability to establish and meet standards and deadlines for self and others.
• Basic computer skills.
• Valid Commercial Driver’s License with a good driving record.

Schedule

Work in a dealership environment to include 8–12 hour workdays, with extended hours as needed. The role involves frequent sitting, walking, and standing, as well as occasional lifting, stooping, bending, pushing, or pulling of up to 50 lbs.

Benefits

Excellent benefits offered.