General Manager

Responsibilities

• Overall responsibility for the Branch location, including maintaining a high level of overall customer satisfaction with the dealership
• Establishes and meets new and used truck sales and profit targets
• Fosters effective and timely communication between all Branch departments

Primary Duties

• Hires and trains a new and used sales force adequate to meet Branch sales and profit goals
• Handles all sales activities for designated "House" accounts
• Markets trucks aggressively throughout the Branch's assigned territory
• Evaluates truck sales departments’ performance against target goals and standards and takes appropriate corrective action
• Analyzes the truck market and develops and/or revises current sales and marketing plan to capitalize on current conditions
• Establishes and fosters relationships with key outside businesses to include PACCAR, financial institutions, and vendors
• Sets and manages truck sales territories in a manner which is consistent with company goals and policies while best utilizing both company and personnel resources
• Addresses and handles personnel issues for the Truck Sales Department to include the Performance Appraisal program, Performance Improvement Plans and dictates disciplinary action as needed
• Facilitates customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Schedules and facilitates weekly meetings with the new and used truck department managers and staff
• Covers all aspects of the sales process from initial contact to closing the deal, including negotiating terms and handling credit and chargeback approvals
• Coordinates with the factory regarding new truck orders on behalf of Branch truck operations and informs sales staff and customers as appropriate
• Reviews and approves all new truck sales deals and authorizes credits and chargebacks as appropriate
• Examines and approves all F&I contracts to ensure profitability of sale and effective utilization of program by sales staff
• Follows up and collects vendor credits and allowances in a timely manner
• Trains and appraises sales staff to ensure acceptable productivity and adherence to company goals and policies
• Serves as Team Leader for the Branch Operating Team with final authority on all team operating decisions
• Provides management information to the Executive Committee as it pertains to Branch operations, including truck sales forecasts and market trends
• Establishes financial and operating objectives for new and used truck sales in the Branch
• Prepares operating and capital budgets for the Branch Truck Sales department, reviews on a regular basis and takes corrective action as needed
• Interviews and hires new and used sales staff and makes recommendation to Executive Committee on the hiring of department managers

Qualifications

• Two or four year technical degree preferred with a minimum of 10 years of experience in the heavy-duty transportation industry and at least 5 years in a supervisory role
• Demonstrated written and verbal communication skills
• Management skills to include strategic plan development, decision making abilities and program implementation
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
• Ability to demonstrate or display extensive product knowledge to customer and sales staff to assist with purchase decisions
• Ability to prioritize and process multiple projects simultaneously
• Ability to establish and meet standards and deadlines for self and others
• Basic computer skills
• Ability to obtain a Valid Commercial Driver’s License with a good driving record
• Ability to work in a dealership environment to include 8 - 12 hour work days, with extended hours as needed, to include frequent sitting, walking and standing