GENERAL MANAGER

About the role

This is more than a traditional General Manager role—it is an opportunity to lead one of Mississippi's premier full-service hotels while continuing to build upon its reputation for exceptional service, operational excellence, and financial performance.

Responsibilities

• Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional hospitality experiences aligned with Westin brand standards.
• Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management.
• Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability, RevPAR, market share, and overall hotel performance.
• Partner closely with Sales, Marketing, Revenue Management, Catering, and Food & Beverage leaders to strengthen the hotel's positioning and drive commercial performance across all market segments.
• Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team.
• Foster a collaborative and service-driven culture focused on accountability, communication, innovation, and continuous improvement.
• Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and execution of Marriott brand standards.
• Maximize the performance of the hotel's meeting and event space by partnering with the commercial team to drive group, catering, and banquet revenue while delivering memorable guest experiences.
• Build strong relationships within the local community and represent the hotel positively with ownership, Marriott, guests, business partners, civic organizations, and industry associations.
• Partner closely with Human Resources to support associate relations, talent development, succession planning, and compliance with company policies and procedures.
• Travel periodically for corporate meetings, leadership initiatives, Marriott brand meetings, and industry events.

Requirements

• Minimum of five (5) years of experience as a General Manager within a full-service hotel environment.
• Proven success leading an upscale or luxury hotel operation required.
• Marriott full-service brand experience strongly preferred.
• Experience overseeing hotels with significant group, catering, and banquet operations preferred.
• Strong commercial acumen with demonstrated success driving revenue performance, market share, and operational excellence.
• Exceptional leadership, communication, coaching, and team development skills.
• Strong understanding of hotel financials, budgeting, forecasting, capital planning, and P&L management.
• Proven ability to build relationships with ownership groups, brand partners, and local community leaders.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Qualifications

• Minimum of five (5) years of experience as a General Manager within a full-service hotel environment.
• Proven success leading an upscale or luxury hotel operation required.
• Marriott full-service brand experience strongly preferred.
• Experience overseeing hotels with significant group, catering, and banquet operations preferred.
• Strong commercial acumen with demonstrated success driving revenue performance, market share, and operational excellence.
• Exceptional leadership, communication, coaching, and team development skills.
• Strong understanding of hotel financials, budgeting, forecasting, capital planning, and P&L management.
• Proven ability to build relationships with ownership groups, brand partners, and local community leaders.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.