GENERAL MANAGER

About the role

Crescent Hotels & Resorts is seeking an exceptional hospitality leader to serve as General Manager of La Posada de Santa Fe, A Tribute Portfolio Resort & Spa.

Nestled in the heart of historic Santa Fe and just steps from the renowned Canyon Road arts district and the city's vibrant cultural attractions, La Posada is one of the Southwest's most distinctive luxury resort destinations. Rich in history, character, and authentic New Mexican charm, the resort offers upscale accommodations, award-winning dining, a full-service spa, unique event spaces, and immersive guest experiences that celebrate the spirit of Santa Fe.

Key Responsibilities

• Provide strategic leadership for all resort operations, ensuring exceptional guest satisfaction, service excellence, profitability, and associate engagement
• Foster a luxury service culture that delivers authentic, personalized, and memorable guest experiences reflective of both the Tribute Portfolio brand and the unique character of Santa Fe
• Drive financial performance through effective budgeting, forecasting, revenue management, asset stewardship, and expense control
• Partner closely with Sales, Marketing, Revenue Management, Spa, Food & Beverage, and Operations leaders to maximize resort performance and market positioning
• Analyze financial and operational reporting to identify opportunities and implement strategies that improve profitability, guest satisfaction, and operational efficiency
• Recruit, develop, mentor, and retain a high-performing executive leadership team while fostering a culture of accountability, collaboration, and continuous improvement
• Ensure exceptional standards of quality, cleanliness, product maintenance, and brand compliance throughout the resort
• Maintain a strong presence throughout the property, engaging with guests, associates, ownership representatives, and community stakeholders
• Champion resort programming, food and beverage experiences, wellness offerings, and cultural initiatives that enhance the overall guest experience
• Build and maintain strong relationships within the local business, tourism, arts, and hospitality communities to strengthen the resort's reputation and visibility
• Partner closely with Human Resources to support talent development, succession planning, associate engagement, and compliance with company policies and procedures
• Effectively communicate and collaborate with ownership groups and corporate leadership regarding operational performance, strategic initiatives, and long-term business objectives
• Travel periodically for corporate meetings, leadership initiatives, and industry events

Qualifications

• Minimum of 5 years of experience as a General Manager within a luxury, upper-upscale, or resort hotel environment
• Proven success leading full-service hotel or resort operations with strong guest satisfaction and financial performance results
• Marriott brand experience strongly preferred; Tribute Portfolio, Autograph Collection, Luxury Collection, or other lifestyle/luxury brand experience highly desirable
• Strong commercial acumen with demonstrated success driving revenue growth, profitability, and market share
• Experience overseeing multiple revenue streams, including rooms, food & beverage, spa, events, and resort programming
• Exceptional leadership, communication, coaching, and team development skills
• Strong understanding of hotel financials, budgeting, forecasting, revenue management, and asset management principles
• Passion for luxury hospitality, guest experience, and service excellence
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred