General Manager

Responsibilities

• Meet or exceed location revenue goals and other KPIs.
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs.
• Labor assignment and production management: Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed.
• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety.
• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave.
• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements.
• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates.
• Team acquisition, coaching and development: Understand all teammate position requirements, interview, and hire the best candidates for roles based on skills and experience, and provide individual teammate performance coaching, feedback, and support for growth/progression opportunities.

Qualifications

• Aptitude in decision-making and problem solving.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
• Proficient with Computers and other technology.
• Valid driver’s license required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.

Schedule

The schedule for this role is typically Monday through Friday, with occasional weekend work as needed.