General Manager

About the role

Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., operating over 650 state-of-the-art locations across 38 states. The company also runs Crash Champions LUXE | EV Certified centers for highline and luxury EV repair.

Responsibilities

• Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery to ensure high throughput, production quality, and efficiency.
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
• Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
• Monitor and attain production goals and standards, ensuring repairs align with Crash Champions and I-Car quality standards, accurate billing, and adherence to safety protocols.
• Complete shop payroll and staffing in a timely manner, including managing punch-in/out guidelines, flag-hour procedures, and staff PTO, vacation, or leave.
• Manage daily production flow by communicating with Body Technicians, Collision Estimators, and Parts Managers to meet delivery requirements.
• Write DRP-compliant estimates as needed, including full disassembly damage discovery, updating estimates, and locking final estimates.
• Acquire, coach, and develop team members by understanding role requirements, interviewing and hiring candidates, and providing performance coaching and growth opportunities.

Requirements

• Knowledge of the Collision Industry, including high-level understanding of insurance procedures and requirements for various carriers.
• Aptitude in decision-making and problem-solving.
• Ability to lead and collaborate with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
• Proficient with computers and other technology.
• Valid driver’s license required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with company match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Competitive compensation range: $75,000 – $135,150 per year. The actual offer will be based on job-related knowledge, skills, experience, and relevant certifications. This role may also be eligible for performance-based bonuses.