General Manager

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership.

Managing Property Operations

• Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
• Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Prepares for BSA audits (i.e., daily and pre-visit activities).
• Reviews and follows-up on property ITR scores and comments.
• Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manages the implementation of major brand standards (e.g., HSIA, the Market, Bistro).
• Delegates responsibilities for operations and projects to appropriate level of associate.

Managing Food and Beverage Operations

• Maintains Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
• Establishes and leverages local vendor relationships to support food and beverage operational needs.
• Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
• Conducts periodic compliance audits with Back of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.).
• Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.

Managing and Sustaining Sales and Marketing Strategy

• Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Works with Market Sales to establish property sales strategy, goals, and action plans.
• Identifies and champion creative marketing solutions that fit the brand and property needs.
• Participates in the property sales review (PSR).
• Manages relationships with decision makers at top accounts.
• Develops innovative means for capturing new streams of revenue through property amenities.
• Interacts with in-house guests to prospect for new sources of business.
• Sets up and manages direct sales staff to utilize e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Identifies key revenue generating stakeholders and customers and communicate information to sales offices.
• Coaches and reinforces associate selling strategies that take advantage of property amenities.
• Ensures all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments.
• Participates in and hosts customer recognition events to drive sales.
• Understands and leverage sales and marketing advantages over competitor properties within market.
• Maintains ongoing effectiveness and compliance of sales strategy with RSO.

Managing Profitability

• Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Updates and communicates profit forecasts to associates/managers.

Benefits

• Competitive pay
• Quarterly performance-based bonuses
• Comprehensive health benefits
• Roth 401(k) retirement savings through CalSavers
• Hotel stay discounts across our portfolio and Marriott brands