General Manager

We’re looking for a General Manager who has a genuine passion for business, the Cannabis industry, and the well-being of our dispensary’s customers and staff. The ideal candidate is a strong people developer with excellent communication and problem-solving abilities, action-oriented, and committed to delivering the highest level of service.

About the role

The General Manager supports all day-to-day operations of the dispensary, including sales, cash handling, inventory control, storage of Cannabis, cleanliness, organization, and signage. You’ll work closely with dispensary personnel to meet revenue goals, lead, coach, train, and develop the retail team, and ensure compliance with inventory, operations, and system protocols. This role also involves collaborating with the Inventory Control Agent to maintain accurate Cannabis records and ensure adequate supply for daily operations, as well as ensuring compliance with AZDHS regulations and statutes.

The General Manager serves as the primary supervisor for all staff, assisting with human resources responsibilities, scheduling, direction, and oversight of all dispensary operations, including implementing policies and procedures, inventory reconciliation, and money handling processes.

Responsibilities

• Manage and motivate a high level of service and productivity among store management and the dispensary retail team.
• Oversee daily operations, including opening and closing schedules, and guide all processes and procedures during hours of operation.
• Manage staffing schedules to meet all daily operational needs.
• Implement and maintain staff KPIs to achieve goals.
• Train all employees on policies, processes, procedures, roles, and responsibilities.
• Maintain a clean and organized retail environment, focusing on customer retention, product selection, and retail flow and ambiance.
• Assist with escalated customer inquiries and ensure an outstanding customer experience.
• Ensure efficient operation of both the front and back of house.
• Demonstrate expert-level proficiency in all aspects of retail dispensary duties, including inventory processes, audits, compliance, and employee management.
• Communicate and recognize employees to promote a positive team culture.
• Provide management and administrative support to the Director of Retail Operations.
• Manage administrative duties related to the POS system, including inputting purchase orders, running product reports, implementing discount policies, monitoring PAR levels, and assisting with marketing strategy ROI analysis and trend identification.
• Oversee product selection for the retail floor and work with Inventory Managers to maintain proper stock levels and SKU selection.
• Manage store opening and closing procedures, following all SOPs across departments.
• Balance cash registers, manage all cash accounts (including daily deposits and petty cash), and handle all cash reporting.
• Participate in ongoing education and professional development opportunities.
• Work collaboratively and respectfully with all team members and management.
• Additional duties as assigned by Director(s).

Requirements

• Minimum of 21 years of age.
• Ability to pass a background check (no felony convictions).
• Minimum of 5+ years of retail and business operations experience.
• Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
• Outstanding leadership, organizational, interpersonal, time management, and communication skills.
• Strong attention to detail.
• Knowledge of the Cannabis industry.
• Leadership experience with the ability to make informed critical decisions, complete tasks on time, and problem-solve.
• Results-oriented and self-starter.
• Strong interest and desire to work with people and Cannabis.
• Effective oral and written communication skills.
• Technologically advanced with working knowledge of cannabis POS systems.
• Computer proficiency and ability to easily learn new software.

Physical Requirements

• Prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequent physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequent stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-40 pounds from the floor to a waist-high table when necessary.
• Crouch and bend often.
• Stand for short or extended periods of time.
• Sit for short or medium periods of time.
• Walk for short or extended periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Pay

$75,000 USD - $85,000 USD