General Manager

About the role

The General Manager is responsible for the overall leadership, growth, and performance of a CSI branch office. This role oversees sales, operations, project execution, service, and administration while driving revenue growth, profitability, customer satisfaction, and operational excellence.

Responsibilities

• Lead the overall performance and daily operations of the branch, including Sales, Operations, Service, Project Management, and Administration.
• Drive revenue growth by developing new business opportunities, expanding existing customer relationships, and promoting CSI's full portfolio of low-voltage solutions.
• Recruit, hire, develop, and lead sales, technical, project management, and administrative teams.
• Oversee project execution to ensure projects are completed safely, on schedule, within budget, and in accordance with contractual requirements.
• Manage branch financial performance, including budgeting, forecasting, job costing, profitability, and resource planning.
• Utilize knowledge of low-voltage systems, blueprints, specifications, contracts, submittals, labor planning, material management, and change orders to support successful project delivery.
• Build and maintain strong relationships with customers, vendors, contractors, and industry partners.
• Establish performance expectations, coach team members, and foster a culture of accountability, collaboration, and continuous improvement.
• Ensure compliance with company policies, safety standards, and applicable industry regulations.
• Champion workplace safety by promoting a culture where safety is the highest priority.

Qualifications

• Minimum of 7 years of leadership experience in the commercial low-voltage, fire alarm, security integration, or communications industry.
• Demonstrated success leading sales, operations, service, or project teams with responsibility for business performance.
• Strong knowledge of commercial Fire Alarm, Access Control, CCTV, Audio Visual, DAS/ERCES, Structured Cabling, Fiber Optic, and related low-voltage systems.
• Proven business development experience with strong customer relationship management skills.
• Experience managing budgets, job costing, forecasting, and overall financial performance.
• Strong understanding of commercial construction, contracts, project execution, scheduling, and change order management.
• Proven ability to recruit, develop, and lead high-performing teams.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Project.

Benefits

• Unlimited Growth Opportunity: With a constantly expanding range of products and vertical markets, we consistently experience double-digit growth, creating new avenues for advancement and promotion within our company.
• Comprehensive Benefits Package: Our benefits package is here to support you and your well-being, including:
  • 401(k) Plan with matching contributions
  • Paid Holidays and PTO (8 paid holidays and 10 PTO days, with PTO growing over time)
  • Healthcare Coverage (reduced-cost medical insurance, dental, and vision coverage)
  • Flexible Spending Account
  • Short-Term Disability, Life Insurance and AD&D, Critical Illness and Accident Coverage, and more
  • Weekly Paydays
  • Employee Appreciation Events (lunches, holiday celebrations, department activities, and outings)
  • Employee Assistance Program (access to over 10,000 providers offering face-to-face or telehealth counseling)
  • Pet Insurance

Pay

Posted Salary Range: USD $150,000.00 - USD $350,000.00 /Yr, with potential performance-based incentive earnings.