General Manager

About the role

The General Manager is responsible for the overall leadership, growth, and performance of a CSI branch office. This role oversees sales, operations, project execution, service, and administration while driving revenue growth, profitability, customer satisfaction, and operational excellence.

Responsibilities

• Lead the overall performance and daily operations of the branch, including Sales, Operations, Service, Project Management, and Administration.
• Drive revenue growth by developing new business opportunities, expanding existing customer relationships, and promoting CSI's full portfolio of low-voltage solutions.
• Recruit, hire, develop, and lead sales, technical, project management, and administrative teams.
• Oversee project execution to ensure projects are completed safely, on schedule, within budget, and in accordance with contractual requirements.
• Manage branch financial performance, including budgeting, forecasting, job costing, profitability, and resource planning.
• Utilize knowledge of low-voltage systems, blueprints, specifications, contracts, submittals, labor planning, material management, and change orders to support successful project delivery.
• Build and maintain strong relationships with customers, vendors, contractors, and industry partners.
• Establish performance expectations, coach team members, and foster a culture of accountability, collaboration, and continuous improvement.
• Ensure compliance with company policies, safety standards, and applicable industry regulations.
• Champion workplace safety by promoting a culture where safety is the highest priority.

Requirements

• Minimum of 7 years of leadership experience in the commercial low-voltage, fire alarm, security integration, or communications industry.
• Demonstrated success leading sales, operations, service, or project teams with responsibility for business performance.
• Strong knowledge of commercial Fire Alarm, Access Control, CCTV, Audio Visual, DAS/ERCES, Structured Cabling, Fiber Optic, and related low-voltage systems.
• Proven business development experience with strong customer relationship management skills.
• Experience managing budgets, job costing, forecasting, and overall financial performance.
• Strong understanding of commercial construction, contracts, project execution, scheduling, and change order management.
• Proven ability to recruit, develop, and lead high-performing teams.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Project.

Benefits

• 401(k) Plan: Build a strong financial future with our 401(k) Plan with matching contributions.
• Paid Holidays and PTO: Recharge and unwind with loved ones with 8 paid holidays and 10 PTO days. As you advance in your career with us, your PTO also grows over time.
• Healthcare Coverage: Access reduced-cost medical insurance, dental, and vision coverage.
• Flexible Spending Account: Manage your healthcare expenses effectively with our Flexible Spending Account.
• Additional benefits: Short-Term Disability, Life Insurance and AD&D, Critical Illness and Accident Coverage, and more.
• Weekly Paydays: Enjoy weekly paychecks every Friday to kick off your weekend!
• Employee Appreciation Events: Experience appreciation through employee appreciation lunches, holiday celebrations, department activities, and outings.
• Employee Assistance Program: Our Employee Assistant Program offers access to over 10,000 providers offering face-to-face or telehealth counseling.
• Pet Insurance: Ensure your furry friend’s health is covered with our pet insurance options.

Compensation range includes potential performance-based incentive earnings.

Pay

Posted Salary Range: USD $150,000.00 - USD $350,000.00 /Yr.