General Manager

Job Summary

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Key Responsibilities

• Lead and manage day-to-day foodservice operations to ensure service excellence, operational efficiency, and achievement of business goals
• Build and maintain strong relationships with employees, guests, clients, and cross-functional partners
• Recruit, develop, coach, and retain a high-performing team while supporting employee engagement and career growth
• Conduct employee meetings, performance reviews, training initiatives, and succession planning activities
• Ensure compliance with company policies, operational standards, and applicable local, state, and federal regulations
• Drive financial performance through budgeting, forecasting, P&L management, reporting, and cost control initiatives
• Analyze financial and operational data to identify trends, opportunities, and continuous improvement strategies
• Manage purchasing, inventory controls, cash handling procedures, and reconciliation processes
• Partner with culinary leadership on menu planning and food program execution
• Maintain food cost targets while ensuring high-quality standards and guest satisfaction
• Oversee catering and event operations to ensure successful planning and execution
• Ensure adherence to food safety, sanitation, and HACCP standards, including proper food storage and handling procedures
• Monitor compliance with health, safety, and fire regulations related to food preparation and service
• Foster collaboration across departments to support integrated facility operations and client objectives

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and professional experience
• Progressive leadership experience in foodservice operations
• 8–10 years of foodservice or hospitality experience with significant management responsibility preferred
• Demonstrated success leading teams including hiring, coaching, performance management, and talent development
• Strong financial acumen with experience managing budgets, forecasting, P&L statements, and operational reporting
• Experience with food purchasing, inventory management, and cost controls
• Proven ability to deliver results while balancing operational priorities and client expectations
• Excellent leadership, communication, organizational, and relationship-building skills
• Strong decision-making, problem-solving, and conflict resolution abilities
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Experience leading catering or event-based foodservice programs preferred
• High level of professionalism, business acumen, and client-facing presence
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
• ServSafe certification or Department of Health certification preferred
• Demonstrated commitment to integrity, accountability, and operational excellence

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)