General Manager
About the role
As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands-on leadership position for someone who thrives in a fast-paced, service-based business.
Responsibilities
- Leadership & Team Development:
- Recruit, hire, train, and retain top talent across frontline and leadership roles
- Coach, mentor, and hold team members accountable to performance expectations
- Foster a positive, high-energy culture aligned with our H.U.N.K.S. core values
- Operations & Execution:
- Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
- Manage fleet maintenance, equipment, supplies, and inventory
- Drive compliance with safety standards, company policies, and regulatory requirements
- Sales & Customer Experience:
- Ensure high conversion rates on inbound estimates and outbound sales follow-up
- Oversee delivery of white-glove customer service on every job
- Lead by example in handling high-priority clients and complex jobs
- Financial Management:
- Own and manage the P&L, including revenue targets, COGS, labor, and overhead
- Monitor KPIs and implement improvement strategies to maximize profitability
- Forecast staffing needs and schedule effectively to match demand
- Growth & Strategy:
- Collaborate with marketing and BD teams to grow local brand awareness and lead flow
- Identify and pursue B2B and referral opportunities
- Drive continuous improvement in processes, tools, and team performance
Requirements
- 3+ years of leadership experience in operations, logistics, or service-based industries
- Proven success in managing teams and driving performance
- Strong business acumen with experience in budgeting and P&L management
- Excellent communication, decision-making, and conflict-resolution skills
- High level of personal accountability and professionalism
- College degree preferred but not required
Qualifications
- Not specified
Skills
- Not specified
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Pay
Not specified
Schedule
Not specified
Company Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center. A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).