General Manager
About the role
At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.
CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners.
Responsibilities
- Staff Development & Leadership: Build, lead, and develop a high-performing team that embodies the values and culture of CLS Living. Foster a collaborative, positive, and professional environment for both staff and residents. Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.
- Property Administration: Oversee daily operations, including leasing, maintenance, customer service, and vendor management. Implement and refine systems and procedures to drive operational efficiency and reduce costs. Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. Ensure compliance with all legal, regulatory, and company policies.
- Financial Performance: Maintain occupancy rates at or above 99% and collections at or above 98% of potential income. Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting. Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. Analyze financial reports, manage budgets, and provide regular variance and performance updates. Oversee and manage timely execution of payroll, invoicing, and hiring documentation.
- Customer Experience & Sales: Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching. Plan and execute resident events to foster community engagement and satisfaction. Collaborate with local schools and student organizations for outreach and partnership opportunities.
May not be all inclusive.