General Manager

The Job At-A-Glance

CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners.

Key Responsibilities

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Foster a collaborative, positive, and professional environment for both staff and residents.
• Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
• Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community.
• Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Implement and refine systems and procedures to drive operational efficiency and reduce costs.
• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
• Ensure compliance with all legal, regulatory, and company policies.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively.
• Analyze financial reports, manage budgets, and provide regular variance and performance updates.
• Oversee and manage timely execution of payroll, invoicing, and hiring documentation.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
• Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively.
• Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.
• Plan and execute resident events to foster community engagement and satisfaction.
• Collaborate with local schools and student organizations for outreach and partnership opportunities.

Qualifications

• Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
• Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred).
• Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.
• Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

Who You Are

• Thrive in a fast-paced, hands-on environment and see every challenge as an opportunity to improve the resident experience.
• Be a passionate mentor and team builder, invested in the growth and development of others.
• Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community.
• Have a personal drive to excel, grow within the company, and take ownership of your role.
• Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.
• Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.