General Manager

Programs

Originate, coordinate, promote, supervise, implement, and evaluate quality programs that will improve member retention and assist all members in achieving goals.

Schedule seminars, motivational contests, group classes, special events, and leagues.

Manage fitness class scheduling, promotion, and attendance.

Strive to keep programs attended at a favorable cost to member ratio.

Plan and operate programs within established budget constraints, balancing member value against operational cost.

Establish and implement monthly marketing strategies for programs.

Work with the Director of Customer Advocacy to create media that successfully promotes coaching, programs, and other offerings.

Purchase equipment and supplies for programs, clinics, and workshops.

Monitor payment and attendance for programs.

Staff Training

Train staff to engage with customers, and ensure our philosophies about customer satisfaction, safety, and education are communicated and exemplified.

Work with coaches and sales staff to build an instructional brand, and ensure that this brand is professional and reflects well on the business.

Keep staff informed of all programs, special events, and changes at all times.

Train and schedule staff as appropriate to administer programs.

Ensure cohesion between all facets of the business, from customer interactions, to routesetting, to program implementation, to events, by fostering a team atmosphere where everyone is acutely aware of, and involved in, our collective vision.

Facility Upkeep

Provide education and training on proper use of equipment to all members.

Provide a clean, safe, healthy environment for members, guests, and coworkers.

Oversee maintenance, cleanliness, and upkeep of facility and equipment.

Manage, maintain, and document all facility and climbing equipment inspections, certifications and audits.

Manage relationships with contractors, including vending, cleaning, and landscaping.

Manage equipment and supply inventory and purchasing.

Sales and Retention

Work with the Director of Customer Advocacy to plan and implement member events, marketing events, a member appreciation program, a new member welcome program, and a corporate business program.

Cultivate a welcoming, warm, and engaging community of members, and develop resources they can use to connect with one another and grow.

Adhere to core values and core purpose — Everything we do is inspired by our members.

Monitor sales of memberships, day passes, programs, and other offerings.

Create procedures to address weak points, target underserved market segments, and curate our offerings to eliminate low-performing initiatives.

Create and cultivate a dynamic channel of communication between us and our customer base through surveys, focus groups, events, etc.

Look for new members, generate leads, sell memberships, and foster relationships for member referrals.

Respond to needs, questions, suggestions, and complaints by members.

Attend all required membership meetings and training sessions.

Represent Mosaic in an outside sales capacity, including corporate memberships and after-hours special events.

Requirements

• Ability to work weekends.
• Ability to work private coaching lessons on short notice.
• Excellent lead and top-rope belay skills.
• Physical strength and manual dexterity required.
• Up-to-date CPR/First Aid/AED certification.
• Attend SafeSport training.
• Pass a background check.

Apply

Tell us why you want to lead at Mosaic, and attach your resume and cover letter.

Nicole reads every application herself.