General Manager

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Why Choose Classic Collision?

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off – 6 Paid Holidays
• Rewarding Work

Responsibilities

• Actively lead center level performance through: key metrics, quality, individual skill levels, and culture
• Communicate and manage the change process
• Stay abreast of current vehicle repair procedures and technologies
• Manage and hold all staff accountable for shop performance through Recipe Book execution
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required
• Recruit, interview, and hire new staff as required
• Train new hires regarding company policy and procedures
• Promote safe, clean working conditions
• Promote, develop, and act as a liaison with area insurance contacts and other referral points
• Contact all claims managers and dealer accounts every month
• Participate in external marketing and team building activities as requested
• Other duties may be assigned as necessary

Requirements

• Minimum of five years collision repair / auto body management experience REQUIRED
• Proven leadership and track record of employee development
• Ability to read and understand financial P&L statements required
• ICAR Platinum certification preferred
• Ability to travel up to 25%
• Must have a valid driver's license and be eligible for insurance coverage
• Working knowledge of CCC One estimating platform and management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Physical Demands & Work Environment

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to use hands and fingers
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Continually required to lift/push weights up to 50 pounds
• Regularly required to use hands and is required to talk and hear
• May occasionally be required to reach with hands and arms and move objects up to 20 pounds
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
• Abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required

Behaviors/Competencies

• Integrity - Respect and accountability at every level and in every interaction
• Customer Service - Provide the highest level of customer service while building customer satisfaction and retention
• Innovation - Develops and displays innovative approaches and ideas to our business
• Teamwork - Contributes to building a positive team spirit. Supports everyone’s efforts to succeed