General Manager
About the role
The General Manager at Classic Collision is responsible for overseeing the daily operations and financial results of the assigned store. Key responsibilities include leading performance through key metrics, managing staff, ensuring customer satisfaction, and developing new hires.
Responsibilities
- Actively lead center level performance through key metrics, quality, individual skill levels, and culture
- Communicate and manage the change process
- Stay abreast of current vehicle repair procedures and technologies
- Manage and hold all staff accountable for shop performance through Recipe Book execution
- Ensure customer satisfaction by coaching staff and resolving customer concerns as required
- Recruit, interview, and hire new staff as needed
- Train new hires regarding company policy and procedures
- Promote safe, clean working conditions
- Promote, develop, and act as a liaison with area insurance contacts and other referral points
- Contact all claims managers and dealer accounts every month
- Participate in external marketing and team building activities as requested
Requirements
- Minimum of five years collision repair/auto body management experience
- Proven leadership and track record of employee development
- Ability to read and understand financial P&L statements
- ICAR Platinum certification preferred
- Ability to travel up to 25%
- Valid driver's license and eligibility for insurance coverage
- Working knowledge of CCC One estimating platform and management system
- Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT
- Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
Skills
- Must have a valid driver's license and be eligible for insurance coverage
- Must have advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT
- Must have the ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
- Must have the ability to write routine reports and correspondence
- Must have the ability to speak effectively before groups of customers or employees of organization
Benefits
Classic Collision offers competitive pay, benefits, and career advancement opportunities. Benefits include:
- Paid Weekly
- Continuous Training
- Supportive Team Culture
- Company match 401K
- Medical/Dental/Vision
- Paid Time Off – 6 Paid Holidays
- Rewarding Work
Pay
$93,100 per year
Schedule
Fully remote
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