General Manager

Key Responsibilities

• Lead with integrity, humility, professionalism, and emotional intelligence
• Create a culture centered around accountability, teamwork, positivity, continuous improvement, and operational excellence
• Inspire, coach, and develop leaders throughout the organization
• Foster an environment where employees feel supported, challenged, valued, and empowered to grow
• Build trust and alignment across all departments and teams
• Develop and execute strategic growth initiatives that drive revenue, retention, and profitability
• Lead and support sales initiatives focused on expanding market presence throughout Southeastern Wisconsin
• Identify opportunities for operational improvements, scalability, and long-term business growth
• Analyze key business metrics and financial performance indicators to drive informed decision-making
• Maintain focus on strategic priorities while balancing daily operational demands
• Oversee daily operations across sales, operations, finance, administration, and client management functions
• Ensure operational consistency, accountability, and alignment with company standards and expectations
• Drive performance through clearly defined scorecards, goals, and measurable outcomes
• Improve client satisfaction, retention, and Net Promoter Score (NPS) performance
• Build operational systems and processes that support sustainable long-term growth
• Manage budgeting, forecasting, and financial planning responsibilities
• Maintain strong understanding of financial statements, profitability, labor management, and operational efficiency
• Ensure responsible stewardship of company resources and financial performance
• Cultivate strong relationships with employees, clients, independent contractors, vendors, and community partners
• Represent the company professionally within the Milwaukee business community
• Strengthen partnerships that contribute to long-term organizational success

Requirements

• 7-10+ years of progressive leadership experience in operations, business management, sales leadership, or general management
• Proven success leading high-performing teams in a growth-oriented environment
• Strong operational, organizational, and financial management skills
• Exceptional communication, coaching, and relationship-building abilities
• High emotional intelligence with the ability to lead effectively under pressure
• Strategic thinker with the ability to execute tactically and operationally
• Entrepreneurial mindset with adaptability in fast-paced environments
• Strong accountability and follow-through
• Proficiency with Microsoft Office and business software systems including CRM and ERP platforms
• Bachelor's degree in Business or related field preferred; MBA a plus