General Manager

Key Responsibilities

• Oversee daily operations across service, installation, and project teams
• Maintain efficient scheduling, dispatching, and completion of jobs
• Monitor job performance, labor utilization, and service quality
• Implement and improve operational processes, systems, and KPIs
• Manage P&L, budgeting, forecasting, and cost control
• Drive revenue growth while maintaining profitability targets
• Review job costing, margins, and pricing strategies
• Acknowledge major expenditures and resource allocations
• Lead, coach, and develop department managers and staff
• Build a strong culture of accountability, safety, and performance
• Oversee hiring, training, and performance management
• Ensure proper staffing levels to meet business demands
• Partner with sales team to drive new business and customer retention
• Identify growth opportunities in service contracts, retrofits, and construction
• Build and maintain relationships with key clients, contractors, and vendors
• Support estimating and bidding strategies for large projects
• Ensure high levels of customer satisfaction and service delivery
• Resolve escalated customer issues and maintain key accounts
• Establish service standards and performance expectations
• Ensure compliance with all industry regulations, safety standards, and company policies
• Promote a strong safety culture across all field and shop operations
• Oversee licensing, certifications, and regulatory requirements

Qualifications

• 7+ years of leadership experience in commercial door, gate, access control, or related construction/service industry
• Strong understanding of service operations, installation, and project management
• Proven experience managing P&L and driving financial performance
• Experience leading cross-functional teams in a fast-paced environment
• Knowledge of low-voltage systems, automated gates, doors, and access control systems preferred
• Excellent leadership, communication, and problem-solving skills