General Manager

Key Responsibilities

• Manage day-to-day operations including opening, closing, staffing, and workflow efficiency
• Recruit, train, coach, and develop team members
• Ensure outstanding customer service and a welcoming environment
• Monitor inventory, ordering, and vendor relationships
• Maintain quality standards for food, beverages, and cleanliness
• Manage scheduling, labor costs, and payroll compliance
• Analyze sales reports and control expenses to meet financial goals
• Enforce health, safety, and sanitation standards
• Resolve customer concerns professionally and promptly

Qualifications

• Previous management experience in coffee shop, café, restaurant, or hospitality environment
• Strong leadership and team development skills
• Excellent communication and problem-solving abilities
• Ability to work flexible hours including weekends and holidays
• Knowledge of POS systems and inventory management preferred