General Manager

Responsibilities

• Lead overall branch performance, ensuring achievement of sales, operational, financial, and customer experience goals.
• Direct and develop branch leadership teams across sales and operations functions.
• Drive execution of company strategies, operational standards, and performance expectations within the assigned market.
• Foster a high-performance, people-centric culture focused on accountability, teamwork, engagement, and continuous improvement.
• Ensure branch operations remain aligned with company priorities, operational processes, and customer experience standards.
• Lead branch sales and operational execution to achieve revenue growth, profitability, installation efficiency, and customer satisfaction goals.
• Partner with Sales leadership to improve lead conversion, sales productivity, recruiting, onboarding, and sales team performance.
• Partner with Operations leadership to improve installation quality, cycle times, scheduling efficiency, service responsiveness, and labor productivity.
• Maintain proper staffing levels across sales and operations functions to support business demand and growth.
• Monitor and manage key branch performance metrics including sales results, margins, customer satisfaction, job costs, cycle times, AR performance, and operational productivity.
• Utilize reporting and analytics to identify trends, address performance gaps, and drive continuous improvement.
• Champion exceptional customer experiences throughout the customer lifecycle.
• Ensure customer concerns, escalations, and service-related issues are resolved effectively and professionally.
• Drive operational consistency and quality standards across installation, service, and customer interactions.
• Promote a culture of urgency, responsiveness, and customer care throughout the branch.
• Coach, mentor, and develop branch-level leaders and team members.
• Build leadership capability and support succession planning efforts within the branch.
• Drive employee engagement and foster a culture rooted in trust, accountability, respect, and development.
• Serve as a culture leader by modeling company values, professionalism, accountability, and teamwork.

Qualifications

• Education: Bachelor’s degree in Business, Operations, Management, or related field preferred.
• Experience: Minimum of 5–8 years of progressive leadership experience in sales, operations, branch management, or general management leadership roles.
• Proven experience leading sales and operational teams in a high-performance environment.
• Prior experience managing branch-level operations and team leadership preferred.
• Strong background in sales, service, operations, retail, home improvement, construction, or related industries preferred.
• Demonstrated success driving revenue growth, operational execution, customer satisfaction, and profitability.
• Strong business acumen with experience in budgeting, forecasting, operational reporting, and performance management.
• Proven ability to coach, develop, and lead high-performing teams.
• Strong communication, organizational, leadership, and relationship-building capabilities.
• Ability to operate effectively in a fast-paced, entrepreneurial, and growth-oriented environment.
• Proficiency in Microsoft Office Suite and operational/business systems.
• Ability to work flexible hours, including evenings and weekends as needed.