GENERAL MANAGER

Essential Duties and Responsibilities

• Build short and long-term goals for the company in partnership with leadership
• Lead daily/weekly meetings with Department Managers and Service Teams to drive performance
• Identify and establish the use of KPI’s to track performance
• Manage the utilization of materials, and manpower to optimize profitability
• Implement Quality Control standards and procedures for Installation/Repair Activities
• Ensure Compliance with Safety and Regulatory Standards and Regulations
• Partner with Service Teams on problem-solving activities
• Lead from the front. Coach, Train and Mentor employees
• Implement processes and metrics for all aspects of sales process – lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing
• Manage Budget and Forecasting process to achieve revenue and profitability goals
• Implement and Track Key Performance Indicators in adherence to budget
• Lead, mentor and develop diverse team of technicians, support staff and managers
• Utilize quarterly and annual review process to develop team
• Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence
• Ensure timely procurement of materials and equipment at competitive prices
• Implement preferred Vendor program
• Implement and enforce safety protocols to maintain a safe working environment for employees and clients
• Carry out additional duties assigned by Regional VP

Supervisor Responsibilities

• Oversee the management team of assigned businesses
• Carry out supervisory responsibilities in accordance with organization policies and applicable laws
• Staff selection, establishing expectations/goals, employee development, planning, assigning, and directing work; appraising performance; rewarding, and resolving employee concerns
• Directly responsible for the teams in the respective area
• Provide ongoing training to applicable staff to develop and encourage their technical and operational performance
• Meet with appropriate staff on a timely basis for performance evaluations and communication of Company goals

Success Factors and Performance Indicators

• Demonstrated ability to lead others and get results through others
• Ability to think ahead and plan over 1 to 3 months
• Ability to organize and manage multiple priorities
• Champion the belief and adherence to procedures and processes
• Problem analysis and problem resolution at both strategic and tactical levels
• Commitment to Company values

Minimum Qualifications

• Bachelor's degree in business, or a related field OR a minimum of four years in a similar role
• Computer literacy, including Microsoft Office Suite
• HVAC industry-specific experience preferred
• Minimum of 5 years management experience in a matrixed organization
• Excellent oral, written, and interpersonal communication skills
• Language: English (Required), Spanish (Preferred)