General Manager

Core Responsibilities

• TEAM
  • Ensure the store is fully staffed for upcoming shifts.
  • Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
  • Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency.
  • Execute and train team members on role-based training programs, promotional window training, and onboarding initiatives.
  • Provide ongoing coaching, feedback, and recognition to support team members' development and performance.
  • Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment.
• GUEST (& Quality)
  • Lead by example to inspire and empower team members to deliver outstanding guest experiences.
  • Foster a culture of excellence, continuous improvement, and fun.
  • Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues.
  • Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives.
• BUSINESS
  • Take ownership and lead with passion and vision to drive store performance.
  • Inspire the team to drive sales, profitability, and operational excellence.
  • Commitment to excellence for regular and adaptable scheduling as needed.
  • Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation.
  • Utilize financial planning knowledge to manage budgets for the store and company.
  • Analyze trends in the Operating Statement and other financial inputs to make appropriate adjustments in the moment and for the future.
  • Support the delivery of operational excellence to drive in-store sales initiatives that enhance the overall business performance.
  • Manage inventory and waste to ensure operational efficiency and minimize loss.
  • Maintain rigorous standards in food safety, sanitation, and health protocols.

Skills and Qualifications

• Bring Caribou’s Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow-through.
• Display resilience and composure, maintaining focus and perspective in dynamic environments.
• Act as a change leader, embracing growth and fostering adaptability in the team.
• Provide a store environment that sets equitable standards for people development and goal achievement.
• Support General Manager (GM) peers through partnership and collaboration.
• Provide and receive feedback with positive intent, demonstrating empathy, professionalism, and a commitment to growth, while handling challenging situations and confidential information with empathy and consistency.
• Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner.

Qualifications

• A minimum of 1-2 years of restaurant, retail, or guest service management experience and/or combined experience and education.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week).
• The GM Role often entails overview hours including early mornings, evenings, weekends, and holidays.
• Willingness to learn new systems and tools as they are introduced to support the business.
• Preferred: ServSafe certification or ability to receive a certificate within 90 days of employment.
• Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
• Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.
• Valid driver’s license.
• High school diploma or GED equivalent.

Physical Requirements

• Sight, hearing, speaking, reaching, lifting up to 50 pounds, standing for 4 to 8 hours, bending, and moving intermittently during working hours.