General Manager

Responsibilities

• Provide strong leadership, mentorship, and guidance to a team of employees, including managers, fitness trainers, front desk staff, smoothie bar staff and maintenance personnel.
• Recruit, hire, train, and perform staff evaluations, ensuring a competent and motivated team.
• Foster a positive work environment, promoting teamwork, communication, and a culture that Carbon Performance promotes.
• Carry out several administrative duties including controlling labor hours and staffing appropriately for the facility needs.
• Reviews KPI with AGM and team members to ensure the highest quality service and overall performance.
• Develop and execute strategic plans to achieve revenue and membership growth targets.
• Create and present a MBR to the leadership team, discussing the overall health of the gym and where the business is headed.
• Understand and analyze the monthly P&L and make data based decisions to drive the business forward.
• Analyze financial reports, identify trends, and implement effective strategies to improve and meet profitability targets.
• Oversee inventory management, purchasing, and vendor relationships.
• Monitor industry trends and competitors, implementing innovative programs and services to stay ahead in the market.
• Ensure payroll is accurate and submitted properly.
• Ensure exceptional customer service by fostering a welcoming and inclusive environment for members.
• Implement strategies to enhance member retention and satisfaction through personalized experiences, programs, and services.
• Address member inquiries, concerns, and feedback promptly and professionally.
• Implement strategies and plans to increase memberships through lead generation programs and strong lead converting presentation and tours that are standardized.
• Maintain a clean, safe, and well-maintained facility, adhering to health and safety regulations and best practices.
• Oversee maintenance, repair, and upgrades of fitness equipment and facilities.
• Evaluate equipment usage and provide recommendations on future purchases.
• Develop and implement emergency preparedness protocols and procedures.
• Collaborate with relevant authorities to ensure compliance with local laws and regulations.
• Actively engage with the local community and establish partnerships to promote the club and its offerings.
• Identify opportunities for collaborations with local businesses, schools, and organizations to enhance brand visibility and community involvement.
• Represent the fitness club at community events and industry conferences in 2-3 events per quarter.
• Participate in internal and external events at least 2 to 3 times per quarter.

Qualifications

• Bachelor's degree in Business Administration, Fitness Management, or related field.
• Minimum of 5 years of experience in a similar role, preferably in a fitness or wellness setting.
• Proven track record of successful leadership and management skills.
• Strong understanding of financial management and budgeting principles.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to manage multiple tasks and priorities simultaneously.
• Knowledge of health and safety regulations and best practices.
• Experience with CRM systems and membership management software.