General Manager

Responsibilities

Lead and Develop Your Team
Recruit, hire, train, and retain high-performing restaurant team members
Coach and mentor employees through Capriotti’s structured training programs
Build a positive, motivated, and team-oriented culture
Create schedules and manage staffing levels to support efficient operations

Operational Excellence

Ensure food quality, food safety, and presentation meet Capriotti’s brand standards
Oversee daily restaurant operations including food preparation, service, and cleanliness
Maintain compliance with all health, safety, and sanitation guidelines
Manage cash handling, deposits, and financial reporting accurately

Guest Experience

Deliver exceptional guest service and hospitality on every visit
Model Capriotti’s “CAPtivating Service” culture through leadership and example
Encourage suggestive selling and upselling to enhance the guest experience

Business & Financial Management

Monitor labor costs, food costs, and operational expenses
Analyze restaurant performance metrics and identify opportunities for improvement
Support local marketing initiatives and community engagement efforts

Communication & Leadership

Maintain professional communication with employees, guests, vendors, and leadership
Demonstrate adaptability and problem-solving in a fast-paced environment
Foster accountability, teamwork, and trust across the restaurant team

Physical Requirements

Ability to work in temperatures ranging from 0°F to 100°F
Ability to stand, walk, and move throughout the restaurant for extended periods
Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

What We’re Looking For

2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
Proven ability to lead, coach, and motivate restaurant teams
Strong organizational, time management, and problem-solving skills
Excellent communication and interpersonal skills
Experience managing restaurant operations, scheduling, inventory, and labor
Must be at least 18 years old

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth

Position Overview

The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction.

Role

Capriotti’s Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day. We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for.

Why Join Capriotti’s?

• Achieve career advancement and leadership development opportunities
• Work in a supportive, team-focused workplace culture
• Lead a team delivering award-winning food and exceptional hospitality